Banking Center Senior Relationship Banker

Overview

Founded in 1935, Webster is a leading commercial bank focused on putting people first. The Marketing & Support Associate role helps achieve sales, service, and operational goals for the Banking Center while supporting the branch manager in their absence. This position offers opportunities to deepen client relationships, expand market share, and grow professionally within a values‑based organization.

• Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
• Assumes responsibility for the banking center in the manager’s absence and always ensures an exceptional client experience.
• Expected to achieve/ exceed individual sales, service & operations targets.
• Responds to customers’ needs by processing routine banking transactions accurately; prepares and compiles client application/information to open accounts.
• Builds COI’s by networking and prospecting to propagate the Webster brand and create value.
• Successfully uses lead management tools and resources to document activities, e.g., Salesforce.
• Supports segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center’s growth and profitability objectives.
• Assists with the completion of required audits and operational standards.
• Ensures compliance with Federal and State laws as well as bank policies and procedures.
• Meets/exceeds branch evaluation requirements.
• Provides mentorship and guidance to colleagues to adhere to sales and service processes by demonstrating leadership skills and modeling the way.

• High School diploma or GED required; college preferred.
• 3-5 years customer sales/service experience with 1-2 years supervisory experience.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule; may be required to work Saturdays, Sundays, and extended hours.
• Travel may be required to alternate Banking Centers.

The estimated salary range for this position is $24.00 to $30.00 USD an hour. Actual salary may vary up or down depending on job-related factors, which may include knowledge, skills, experience, and location. This position is also eligible for incentive compensation.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.