Vice President of Loan Servicing and Collections

IMMEDIATE OPENING: VP, Loan Servicing & Collections

Location:

Must be in the office in Wallingford or East Hartford, CT

Finex Credit Union is seeking a dynamic and results-oriented Vice President of Loan Servicing and Collections to lead our lending operations and member recovery strategies. This role is responsible for overseeing and/or performing the day-to-day management of loan servicing policies and regulations, handling of delinquent accounts, minimizing credit losses, and fostering a member-centric approach to financial rehabilitation. The ideal candidate will bring a strategic mindset, exceptional communication skills, and deep knowledge of consumer collection, loan servicing and recovery.

• Perform and oversee all consumer loan servicing functions, including payment posting, processing payoff requests, preparing and recording lien releases, administering auto title follow-up, processing GAP and insurance claims, and other loan servicing activities as needed.
• Serve as the primary liaison with Finex’s third-party first mortgage servicing provider, overseeing delinquency management, loss mitigation, foreclosure and bankruptcy activities and resolution of member servicing issues.
• Manage CPI tracking and resolution of any forced-placed insurance.
• Ensure the integrity of our lending policies by performing post-closing quality review of all loans to ensure the documents are in order, payoffs were sent out, releases were received, among other critical procedures.
• Lead and manage the collections process, including oversight of early- and late-stage delinquencies, charge-offs, recoveries, bankruptcies, and repossessions.
• Maintain effective loan servicing and collection policies, procedures, and strategies that align with regulatory compliance and Finex’s service philosophy.
• Supervises and ensures on-time payments and collection of delinquent loans. This requiresa hands-on approach that includes participating in active calling to delinquent members and leading the collections call team.
• Monitor portfolio performance and risk trends across all consumer loan products.
• Recommend and take appropriate action on workouts, working with loan review committee as needed.
• Oversee third-party vendors (collection agencies, attorneys, repossession firms) and evaluate their performance.
• Ensure compliance with state Department of Banking and the National Credit Union Administration rules and regulations, and state and federal bankruptcy laws.
• Prepare and present reports on delinquency trends, loss forecasts, and collections performance to senior leadership.
• Recruit, train, coach, and evaluate servicing and collections staff while fostering a culture of accountability, professionalism, and member service.

• Bachelor’s degree in Business, Finance, or related field preferred; relevant experience may substitute for formal education.
• Minimum of 5 years of experience in credit union or community banking loan servicing and collections, including 2 years in a supervisory role.
• Strong knowledge of consumer lending, collections regulations, and credit bureau reporting standards.
• Proficiency with core banking systems (e.g., Symitar) and collection platforms.
• Demonstrated leadership and team-building skills with a commitment to staff development and performance excellence.
• Excellent analytical, negotiation, and interpersonal skills.
• Bilingual (English/Spanish) a plus but not required.

At Finex, we believe in empowering members through financial well-being and personalized service. As a leader in the community, we offer competitive compensation, a supportive work culture, and the opportunity to make a lasting impact. Join a team that values accountability, innovation, and the human side of finance.