Client Development Director

Overview

Carelon Client Development Director

The Client Development Director serves as the market quarterback, responsible for owning internal client relationships, driving growth, and ensuring market-level execution in partnership with Carelon and Elevance business units. This role combines strategic client development with operational accountability, ensuring Carelon delivers measurable cost-of-care and customer experience outcomes across assigned markets.

Location

Hybrid 2:
This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

• Positions Carelon’s value proposition for assigned market(s), including identifying tailored solutions that deliver measurable cost-of-care savings and quality improvements.
• Builds and maintains trusted relationships with market executives and client stakeholders, serving as the single point of accountability for market-level relationships.
• Acts as the Carelon Behavioral Health market steward, ensuring operational cadence, escalations, and delivery plans are executed with discipline.
• Partners with Carelon Health Cost of Care on deployment of cost-of-care solutions; ensure initiatives move through stage-gates on time and achieve intended ROI.
• Accountable for client implementations and outcomes, ensuring satisfaction, retention, and recognition of value.
• Collaborates across Carelon Health businesses to provide consistent customer experience, reporting and governance across markets.
• Applies data insights and dashboards to frame market priorities, identify risks, and guide decision-making.
• Elevates the voice of the customer into actionable insights, informing Carelon business strategy, product priorities, and market-specific investment decisions.
• Builds effective networks across BUs, operations, and clinical teams.
• Serves as the voice of the client to Carelon, ensuring alignment of solutions with market needs.
• Partners with HR, Finance, and Product to support enablement and organizational readiness for new client solutions.

• Requires a BA/BS in health care related field and a minimum of 7 years of experience in account management, sales and/or operations in the health care industry; or any combination of education and experience which would provide an equivalent background.

• MBA preferred.
• 7–10+ years of experience in healthcare account management, operations, or consultative sales (payer/provider/services).
• Demonstrated success growing and sustaining complex healthcare partnerships.
• Demonstrated ability to engage senior market executives, with strong executive presence and influence.
• Strong project management discipline: experience with stage-gates, readiness checklists, and risk logs.
• Excellent communication and relationship management skills; able to simplify complexity and escalate with options, not problems.
• Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also…