Patient Access Representative

Location:

Wallingford, CT (On-site)

Schedule:

Monday-Thursday, 8:00 AM - 4:45 PM | Friday, 8:00 AM - 4:30 PM

Employment Type:

Full-Time | Contract-to-Hire

A growing cardiology practice is seeking a Patient Access Representative to join its fast-paced call centre and patient services team. This position serves as the first point of contact for patients, handling a high volume of inbound calls, scheduling appointments, verifying insurance coverage, and ensuring an exceptional patient experience.

This is an excellent opportunity for someone with medical office, patient registration, scheduling, or healthcare customer service experience who is looking to grow within a well-established healthcare organisation.

• Answer a high volume of inbound calls from patients across multiple office locations.
• Schedule, reschedule, and confirm patient appointments.
• Register new patients and update demographic and insurance information.
• Verify insurance eligibility and benefits.
• Triage patient calls and route clinical concerns to nursing staff when appropriate.
• Schedule cardiology procedures, diagnostic testing, screenings, blood work, and follow-up appointments.
• Perform patient intake activities and maintain accurate patient records.
• Provide exceptional customer service while assisting patients with questions and concerns.
• Support check-in and check-out functions as needed.

• Previous experience in patient access, patient registration, medical reception, medical scheduling, or healthcare customer service.
• Strong telephone and customer service skills.
• Experience verifying insurance and updating patient records.
• Ability to multitask in a fast-paced healthcare environment.
• Excellent communication and organisational skills.
• Knowledge of medical terminology.

• Experience working in a cardiology or specialty medical practice.
• Familiarity with Epic EMR.
• Patient intake, check-in, and check-out experience.

• Patient Access
• Patient Registration
• Medical Scheduling
• Patient Intake
• Insurance Verification
• Customer Service
• Call Centre Support
• Medical Terminology
• Appointment Scheduling
• Triage Support

• Fast-paced cardiology practice.
• Team-oriented and patient-focused environment.
• Opportunity for long-term employment with a leading healthcare organisation through a contract-to-hire arrangement.
• Strong potential for permanent placement based on performance.

This is a Contract to Hire position based out of Wallingford, CT.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Wallingford, CT.

Final date to receive applications:
This position is anticipated to close on Aug 24, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.