Desktop Support Technician

We are currently seeking a Desktop Support Technician to join our team in Wallingford, Connecticut (US-CT), United States (US).

This position will be a Client based position. Only local candidates will be considered.

• Diagnoses and troubleshoot Level 2 problems encountered with computer hardware, software and peripherals
• Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction
• Coordinates user requests with external vendors per policies and procedures
• Handles problems that the first tier of help desk support is unable to resolve
• Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up
• End user support and work on tickets
• Coordination between onsite and offshore for user problems to help resolve issues
• Imaging Laptops and Desktops for new users
• Workstation moves within and across Buildings
• Upgrade Memory, CPU, Hard disks on Physical Servers(Hardware upgrades)
• 3rdParty vendor coordination for Application Support and Printers
• Meeting Rooms and Conference room setups (IT related only)
• Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.
• Availability and Support during outages and maintenance windows

• 4+ years of desktop support experience

• A+ Certification
• Must have a proven customer service background
• Knowledgeable of Windows 10 Operating System environment
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Strong troubleshooting skills

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $56,200 - $84,300 per year. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please  . If you'd like more information on your EEO rights under the law, please  . For Pay Transparency information, please  .