IT Support Specialist

We are seeking a customer-focused IT Support Specialist to provide first- and
second-level technical support for end users. This role is responsible for
installing, maintaining, and troubleshooting computer hardware, software, mobile
devices, printers, and other IT equipment while delivering excellent customer
service. The ideal candidate has strong technical troubleshooting skills,
excellent communication, and a desire to resolve issues efficiently.

Essential Duties and Responsibilities

Provide first- and second-level technical support for hardware, software,
and network-related issues
Install, configure, and maintain Windows workstations, laptops, printers,
and mobile devices.
Troubleshoot issues involving Microsoft 365, Active Directory, VPN, email,
and business applications
Image, deploy, and inventory computer equipment
Manage user accounts, passwords, and permissions in Active Directory and
Microsoft 365
Support remote users using remote assistance tools
Document incidents, resolutions, and procedures within the IT ticketing
system
Assist with workstation upgrades, equipment moves, and technology refresh
projects
Escalate complex issues to senior IT staff when necessary
Maintain a high level of customer service
Help identify, diagnose, and resolve network problems

Job Requirements

Associate's degree in Information Technology or equivalent work experience
2+ years of desktop support or help desk experience
Industry certifications such as CompTIA A+, Network+, or Microsoft
certifications are a plus
Experience supporting Windows 11, Microsoft 365, Active Directory, and
common desktop hardware
Disciplined, systematic problem-solving skills
Excellent communication skills, both verbal and written
Self-starter who works well both independently and with a team
This job supports our two manufacturing facilities in Hamden and Wallingford
CT and will require on-site support at both locations