Senior IT Support Specialist
Listed on 2026-09-07
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Senior IT Support Specialist
Insight Global is seeking an experienced Senior IT Support Specialist to serve as the primary onsite IT resource for a manufacturing and laboratory facility in Wallingford, CT. This individual will function as the sole onsite IT representative, supporting both office and production environments while partnering closely with centralized IT leadership and infrastructure teams. This role requires a highly independent IT professional who can provide white-glove end-user support, troubleshoot critical manufacturing systems, support server and file storage environments, and respond quickly to business-critical production issues.
Unlike a traditional help desk role, this position supports a manufacturing operation where downtime directly impacts production. The ideal candidate must be comfortable working under pressure, prioritizing urgent issues, and serving as the face of IT for the site. The environment includes office users, laboratory personnel, manufacturing employees, specialized production equipment, label printing systems, and business-critical applications.
Key Responsibilities
- Serve as the sole onsite IT resource for a manufacturing and laboratory facility, providing Level II/III technical support to end users.
- Troubleshoot and resolve hardware, software, operating system, network connectivity, and Microsoft 365 issues.
- Support user account administration, including Active Directory, Azure, Microsoft 365 access, onboarding, and offboarding activities.
- Provide hands-on support for manufacturing and production technology, responding quickly to business-critical issues that impact operations.
- Support Windows servers, virtual machines, file storage environments, and file access requests.
- Troubleshoot and maintain enterprise printers, including Zebra label printers, thermal printers, and Ricoh multifunction devices.
- Deploy, image, configure, and maintain laptops, desktops, and other end-user hardware.
- Perform basic infrastructure troubleshooting and partner with centralized IT teams on escalated issues.
- Manage and document incidents through a ticketing system while prioritizing requests based on business impact.
- Deliver exceptional customer service in a fast-paced manufacturing environment where urgency and responsiveness are critical.
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