Retail Material Handler

Pay: $16.94 – $22.70 per hour.

• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• Referral bonuses
• Retirement plan contributions
• And more depending on position

Responsible for the movement of materials at Goodwill Store or Outlet to include loading and unloading of trucks, assisting customers with donations and purchases, preparing donated goods for processing and display, and disposal of non‑saleable goods and waste. Work under the direction of the Store Manager or Outlet Manager.

Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade. Retail Material Handler may be cross‑trained to perform duties of a Janitor, Retail Material Sorter and Sales Associate based on business necessity.

• Follow verbal instructions or read work orders to determine materials and containers to be moved.
• Assist donors by carrying donated merchandise from their vehicle into the store; assist customers by carrying heavy/bulky purchases to their vehicle.
• Sort, price and grade newly arrived goods.
• Convey materials to and/or from storage or work areas to designated areas using hand truck, carts, pallet jack or straddle stacker.
• May use equipment to handle, move and/or dispose of materials, i.e. trash compactor, tipping equipment.
• Stock shelves, counters and tables.
• Count, weigh and/or record number of units of material moved or handled and prepare inventory of stock, as required.
• Assist in preparation of all shipping documentation for materials being shipped from premises. Ensure contents of crates are clearly labeled. Install strapping, bracing or padding to prevent shifting or damage in transit, when loading Goodwill trucks for pick‑up/delivery. Install load bars as required.
• Lift heavy objects by hand and maintain clean work area, machines and/or equipment.
• Assist at designated retail outlets to sort, move or set up fixtures, move donated goods and other related duties as assigned.
• Remove snow/ice from sidewalks and surrounding grounds to ensure a safe environment for staff, customers, visitors and clients at any Agency location, as assigned.
• Perform other related essential duties as required or assigned by supervisor.

Ensure that customer drop‑off and donation center is kept clean, organized and free of safety hazards along with adjacent production and processing areas. Immediately report all unsafe conditions and any suspicions or allegations of fraud to supervisor.

High school diploma or general education degree (GED) preferred, not required; and one to three months related experience or training; or equivalent combination of education and experience.

• Students under the age of 18 years still enrolled in high school may be hired to fill part‑time positions but may not operate the compactor, floor cleaning machine, straddle stacker or any other hazardous equipment and must abide by CT DOL regulations regarding hours of work for minors.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to communicate with customers in one‑on‑one situations.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with standardized situations with only occasional or no variables.

Ability to operate hand truck.

The employee is regularly required to stand, use hands to finger, handle, or feel. Frequently required to walk, reach with hands and arms, and talk or hear. Occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Regularly required to push crates (on wheels) that may weigh up to 600 pounds.

Specific examples include…