Customer Service Specialist; Multilingual

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer‑reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer‑reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.

Lyra is transforming access to life‑changing mental health care through Lyra Empower, the only fully integrated, AI‑powered platform combining the highest‑quality care and technology solutions.

A customer‑focused professional with outstanding language skills.

At Lyra Switzerland GmbH, we believe that people thrive when they have the right support. As a leading provider of Employee Assistance Programs (EAP), we help employees, managers, and organizations navigate life’s challenges with confidence and care. Our multilingual Support Center in Wallisellen provides 24/7 services across Switzerland, France, Germany, Luxembourg, Italy, and Austria in four languages. In addition to psychological counseling, our services include leadership support, legal and social guidance, executive coaching, workshops, seminars, and critical incident response.

As our valued colleague prepares for a well‑deserved retirement, we are looking for a dedicated successor to join our team.

This is a dynamic and highly varied role where you’ll become an essential link between our Sales, Account Management, and Customer Service teams. If you enjoy staying organized, building strong customer relationships, and making things happen behind the scenes, we’d love to hear from you.

• Provide administrative support to our Sales and Account Managers
• Serve as the primary contact for a portfolio of small and medium‑sized business clients in Switzerland
• Prepare customer usage statistics and management reports
• Contribute to various projects, like automated reporting and online reporting solutions
• Manage incoming B2B calls through our main phone line and respond to Live Chat inquiries
• Help organize and continuously improve our commercial back‑office processes

• Exceptional organizational skills and a genuine passion for delivering outstanding customer service
• A positive, approachable, and collaborative personality with the ability to manage multiple priorities while maintaining a clear overview
• A detail‑oriented working style combined with a commitment to quality and a creative, solution‑focused mindset
• Excellent written and spoken communication skills in German, English, and Italian are essential for this role. Knowledge of French is a strong advantage
• A commercial/business administration qualification and several years of experience in a similar customer service or sales support role

Most importantly, you’re someone who enjoys learning, embraces continuous professional growth, and takes pride in contributing to a supportive team environment.

At Lyra, you’ll become part of a welcoming, collaborative team where your work truly makes a difference in people’s lives. We offer a meaningful role in an international environment, modern working conditions, and the flexibility to work partly from home. And because we know that wellbeing comes in many forms, well‑behaved and friendly dogs are warmly welcome in our office.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills,…