Program Manager

Part‑time Admin Assistant is a pivotal member of our team, the Admin Assistant plays a crucial role in orchestrating the seamless execution of daily administrative operations at our center. This individual stands as the welcoming face of Sylvan Learning and embodies our dedication to providing a warm, positive experience for both prospective and existing clients. By expertly handling telephone reception, adeptly managing data, ensuring meticulous record‑keeping, and spearheading market research initiatives, the Admin Assistant enhances our center’s efficiency and outreach.

Additionally, this role is instrumental in scheduling assessments, coordinating educational events, and supporting our educational leadership team, thereby contributing to our mission of fostering academic excellence.

Mondays, Tuesdays, Thursdays, 2:00 PM - 7:30 PM

Wednesdays, 1:00 PM - 7:30 PM

Fridays, 2:00 PM - 6:30 PM

THIS IS NOT A REMOTE POSITION

• Lead and manage daily administrative activities including superior telephone reception, precise word processing, accurate data entry, efficient filing, and conducting marketing to support the center's goals.
• Greets and assists students, parents, and potential customers as they come into the Center.
• Support the Center team with preparing materials for parent conferences, assessments, tours, and other customer appointments.
• Manage day‑to‑day tasks of running the Center such as administrative tasks and maintaining Center supplies.
• Supports standards and procedures to ensure student safety and well‑being.
• Provide a welcoming and supportive environment for students, parents, and potential clients, aligning with Sylvan's commitment.
• Manage inquiries and communication with potential and existing clients, ensuring a responsive and informative interface.
• Coordinate and schedule assessments, tours, and conferences, maintaining flexibility to accommodate changes and uphold Sylvan's standards of service.
• Support the Center Director and Education Director in preparing materials for various client engagements, including parent conferences and educational assessments.
• Contribute to the operational management of the center, including overseeing billing processes, payment collections, and maintaining an inventory of supplies.
• Uphold Sylvan's professional standards by ensuring the center's environment is welcoming, clean, and well‑organized.
• Adhere to and promote standards and procedures that guarantee the safety and well‑being of our students.
• Support instructional staff by preparing and organizing materials for teaching sessions as needed.

• Competitive pay!
• Extensive paid training and opportunities for professional development.
• Fun and fast‑paced work environment with lots of support from fellow teachers and staff!
• Happy, understanding, and caring management. You will love working here!

• Associate degree preferred.
• Experience working with children, tutoring experience a plus!
• Proficiency in Microsoft Office suite, Google Drive, and familiarity with standard business applications.
• A passion for education and student success.
• At least 3 years of customer service experience; retail and educational experience preferred.
• Knowledge of general office equipment such as copiers, printers, and office phones.
• Being punctual is extremely important. You must be local and have reliable transportation.
• Authorized to work in the United States without sponsorship.