Strategy Consultant

Position Summary

This position is responsible for collaborating with prospective and existing client executive leadership teams to develop customized strategic solutions regarding organizational transformation strategy and change initiatives that align with business strategy. The role uses advanced probing skills to facilitate discussions around a client’s current state and desired state specific to their transformational goals. Assisting clients in aligning culture and engagement strategy to their overall business strategy and objectives, providing relevant project deliverables and impactful solutions are critical to the success of this role.

• Establish relationships with clients’ C-level and/or senior leadership teams to align human capital and operating philosophies with the mission and vision of the client company and ensures alignment on change management initiatives to successfully execute the agreed upon strategic plan.
• Culture and engagement strategy, recommend innovative initiatives and practices, and assist with change management efforts. Remains “solution neutral” and leverages analysis to build client recommendations and solutions.
• Use advanced probing skills to facilitate discussions around client’s current state to determine client readiness and identify organizational changes needed to successfully execute the agreed upon strategic plan.
• Assess clients’ workplaces, policies, practices, and procedures to ensure they are comprehensive in scope.
• Ensure project plans/statements of work are delivered as agreed to by both client and Services/Sales teams.
• Choose appropriate metrics to evaluate the ROI/ROE of projects and report findings to C-level leadership team and key internal stakeholders.
• Work both independently and as a collaborative consultant with Service team members to develop customized business strategies and organizational development plans and performance improvement services to meet the needs of clients and prospects.
• Consult with internal partners to identify performance improvement opportunities and/or solutions to help close identified gaps within client organizations.
• Solicit, respond, and adapt to participant feedback during group discussions. Collaborate with Sales, Service Operations and other key stakeholders to ensure that client focused initiatives are aligned with organizational strategy and internal partnerships support the Customer for Life vision.
• Participate in the development and application of measurement standards to monitor and evaluate the effectiveness of training and consultation services.
• Participate in on-going learning and maintain awareness of industry best practices within the workplace.
• Ensure client engagements and essential client notes are documented in prescribed systems to support leadership analytics and reporting goals.

• Bachelor’s Degree in Business, Organizational Development, Human Resource Management (HRM), Industrial Psychology or related discipline or four years of related experience is required.
• Three to five years of professional experience in an organizational development role and/or business operations field is required.
• Two or more years of experience working with senior leadership and C-level executives is required.
• Ability to develop leadership and organizational development strategies that will enhance employee performance with the ability to articulate those strategies to senior leaders.
• Ability to identify and work through problems and conflicting issues in a clear and diplomatic manner.
• Strong time management and organizational skills including ability to manage multiple training or projects simultaneously.
• Consultative skills and negotiation skills.
• Objectivity to maintain an impartial approach to situations and people.
• Manages own performance in an effective manner when placed in new or challenging situations.
• Demonstrative comfort in situations where the goal or process to achieve those goals is unclear and difficult to determine.
• Advanced proficiency with MS Office including Word, Excel, PowerPoint and Visio or similar org chart software.
• Proven ability to communicate (written and verbal), impact and…