Program Manager Utility Operations

Program Manager (Utility Operations)

Location:

San Francisco Bay Area (U.S.)
•

Employment Type:

Full-Time, Exempt

The Program Manager leads high‑impact operational transformation initiatives across utility programs with an emphasis on GIS, mapping, and asset data workflows. The role evaluates current processes, designs scalable future‑state models, and drives measurable improvements in efficiency, quality, and execution consistency. It collaborates with operations, GIS strategy, quality, and program leadership to align improvements with broader Asset Knowledge Management (AKM) and system‑wide objectives.

• Lead end-to-end process improvement initiatives across utility operations, GIS, and asset data workflows.
• Develop detailed current‑state and future‑state process maps for key areas (e.g., mapping workflows, data validation, field‑to‑system integration).
• Identify inefficiencies, bottlenecks, and failure points within existing processes.
• Design and implement Lean-based solutions to improve efficiency, throughput, and data quality.
• Establish standardized workflows, documentation, and governance frameworks.
• Serve as program lead, coordinating across work streams and stakeholders.
• Drive alignment across operations, GIS, quality, and executive leadership teams.
• Facilitate working sessions, workshops, and decision‑making forums.
• Translate business objectives into structured execution plans with clear milestones and deliverables.
• Ensure adoption of new processes through stakeholder engagement and change management.
• Define and track KPIs related to process efficiency, quality, and delivery.
• Deliver measurable improvements in operational performance (cycle‑time reduction, throughput).
• Establish monitoring frameworks and dashboards.
• Support continuous improvement initiatives aligned with PDCA methodologies.
• Integrate lessons learned into ongoing process refinement.
• Coordinate with GIS, data, quality, and engineering teams for process alignment.
• Align process changes with regulatory, compliance, and audit requirements.
• Develop and maintain process documentation (SOPs, workflows) and governance artifacts.
• Define roles and responsibilities (RACI) across process areas.
• Support establishment of a “gold standard” process architecture for utility programs.
• Ensure documentation is accessible, standardized, and aligned with program needs.

• Bachelor’s degree in Engineering, Business, GIS, or related field.
• 5–10+ years of experience in process improvement, consulting, or utility operations.
• Proven experience leading complex, cross‑functional transformation initiatives.
• Experience with in regulated utility environments is strongly preferred.
• Lean Six Sigma certification (Black Belt or Green Belt strongly preferred).
• Strong process mapping and workflow design experience (e.g., Visio, BPMN).
• Demonstrated ability to identify inefficiencies and implement scalable solutions.
• Experience with GIS, asset data, or utility operational workflows preferred.
• Strong analytical and structured problem‑solving skills.
• Excellent facilitation, stakeholder management, and executive communication.
• Ability to influence without authority in matrixed organizations.

• Primarily remote with occasional travel for stakeholder meetings.
• Hybrid cadence for key workshops and program milestones.

The salary range for this position is provided in good faith and is subject to variation based on geographic location, candidate experience, and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidate’s qualifications and alignment with the role.

• Medical Insurance, Dental Insurance, Vision Insurance
• Disability Insurance (STD/LTD), Flexible Spending Account, Health Savings Account, Basic Life/AD&D, 401(k) plan
• Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Schedules
• Employee Referral Program, Professional Development, Charitable Contribution Match

Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans’ status or other status protected by applicable law. Pursuant to the Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

This position is open to individuals who are currently authorized to work in the United States on a full‑time basis. Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time.