Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit

We have an exciting opportunity for a Client Service Associate
! This role is a critical position within our team, responsible for driving the team culture of exceptional service as well as delivering exceptional service and support to clients, external partners, and internal advisors. This individual should attract magnetic force of positivity, hold high level to detail, and have ability to manage multiple tasks and priorities efficiently. The role serves as a more-than an individual contributor.

This role has opportunity for growth as well as work with a team of collaborative problem solving.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00
, exclusive of bonuses and benefits. This role is also eligible for an annual corporate bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

New Client Onboarding

• Follow up on leads from our Marketing partners which may require cold-calling leads
• Ensures accurate completion of prospect / new client paperwork/set up
• Follow up on funds transfer from surrendering company
• Maintains (CRM) database and client files (Filing, copies, data input)
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
• Record incoming assets to the appropriate blotting tool

Client Relationship Management

• Dialogues with clients to understand their personal history and current financial needs.
• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
• May work with client’s tax or legal counsel on client concerns

Client Review Prep and Follow Up

• Gather client data and may prepare the materials for client meetings and reviews, this will require a lot of spreadsheet and mathematical analysis
• Conducts Tax Research (1099s)
• Completes any review follow up needs for client

Industry / Product / Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model
• Understands financial terminology and products
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
• Attends Client Services and company educational events
• May attend vendor presentations

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Manages vendors to Service Level Agreements

• Bachelor's Degree (or equivalent experience) in business; finance, economics or related
• Customer Service training, knowledge or experience
• Ability and interest to learn financial concepts and products
• Ability to work with deadlines, be flexible under pressure and prioritize work
• Ability to work as a team member
• Ability to learn WEG’s sales model
• Ability to learn WEG processes and procedures
• Ability to learn financial product features and riders
• Ability to learn the review process and how the review is completed
• Strong attention to detail
• Good problem-solving skills
• Superior verbal and written communication skills.
• Proficient with Microsoft Office…