Commercial Relationship Manager - Healthcare Focused

Commercial Relationship Manager – Healthcare Focused General Function

Responsible for profitable business development as well as monitoring the quality of a large existing portfolio of companies with annual gross sales of at least $10MM and generally less than $500MM within a specific geographic area. Ability to develop trusted advisory relationships with Senior Executives (e.g., CEO, CFO, COO) of the company and lead coordination with One Bank Partners to create and implement a relationship strategy for very large, complex assigned clients and prospects.

Requires strong understanding of credit, commercial products and financial statement analysis to offer beneficial banking solutions such as loans, treasury management, and capital markets based on clients’ needs.

• Work independently to identify and develop profitable new “lead left” client relationships by leveraging centers of influence, existing clients, & referral sources.
• Effectively grow long‑term profitable “lead left” relationships.
• Work closely with assigned Fifth Third internal partners to deepen existing relationships and acquire new high‑value prospective relationships.
• Attend community and/or specific industry forums, conferences, and meetings to broaden relationship networks, referral sources, and deepen knowledge of trends, practices, services and the competitive landscape.

• Work with One Bank partners (Treasury Management, Capital Markets, Wealth Management, etc.) to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
• Plan and conduct relationship strategy review meetings with internal Fifth Third business partners and client’s trusted advisors (e.g., attorney, accountant).
• Ensure that customer relationships are managed to maximize the opportunity for the bank while accounting for risk and customer needs.

• Meet with customers regularly to enhance the trusted advisor relationship and ensure business needs are met.
• Lead and coordinate all client-facing activities, including credit support, treasury management, and capital markets.
• Utilize the bank’s CRM system for client activity tracking, call reports and pipeline management; reinforce its use among assigned Fifth Third partners for monitoring pre‑call and post‑call activities.
• Utilize consultative sales skills, commercial playbook principles and call reporting plans to enhance the client experience.

• Analyze financial information to determine appropriate credit questions and decide on the credit request to pursue.
• Partner with portfolio managers and credit officers on credit requests and adhere to established portfolio management guidelines (e.g., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans).
• Monitor customer financial performance, condition and industry trends to ensure any credit exposure is at an acceptable risk and priced accordingly.

No formal supervisory responsibilities. Expected to provide guidance to Commercial RM I & II.

• Bachelor’s or Master’s in Business (e.g., Business Administration, Finance, Accounting) or equivalent work experience.
• Demonstrated experience within Middle Market Healthcare Commercial Banking – for‑profit required.
• Minimum of 10 years Commercial Banking experience.
• 9 years of relationship account management experience preferred.
• Formalized commercial credit training or equivalent credit experience required.
• Underwriting experience preferred.
• Proven track record of partnership with investment bankers to provide strategic and capital market advice.
• Strong business acumen, detailed analysis, review of financial statements and understanding of accounting principles.
• Thorough knowledge of Commercial, Treasury Management, and alternative lending and financing options.
• Ability to assess client needs, drivers of profitability and corporate/personal life cycle optimizing financial solutions.
• Exhibits strong presentation skills in both large and small group settings; proven ability to communicate with impact.
• Und…