Massage Therapist

General Summary

The Massage Therapist is a provider of safe massage and body treatment services to our members and clients. Massage Therapists are considered experts in their field, entrusted with providing memorable, high‑quality experiences for our clients.

The Massage Therapist is a provider of safe massage and body treatment services to our members and clients. Massage Therapists are considered experts in their field, entrusted with providing memorable, high‑quality experiences for our clients.

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

• Respect The Past
• Accept Responsibility
• Pay it Forward

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll‑up‑your‑sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Perform massage and body treatment services as outlined in the Spa menu within the service protocol guidelines, time allotments and product usage.
• Escort clients to and from the Relaxation Room
• Inform reception of in‑service alterations (e.g. service additions or upgrades, additional time, etc.)

• Maintain cleanliness standards for all equipment, tools, furnishings, and massage rooms
• Restock and maintain supplies in massage rooms during each shift in order to have all needed supplies/tools at hand to perform each service at all times
• Follow and perform all sterilization routines
• Assist in maintaining the cleanliness of the Relaxation Room and prep rooms

• Recommend massage and body treatment add‑ons and services for each client, explaining the purpose and benefit of each service and product
• Develop and suggest new massage and body treatment services and programs; promote spa programs and services with the goal of enhancing member participation

• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining clients for repeat business
• Keep reception staff informed of your whereabouts during your shift should you leave the spa
• Communicate timely and follow up, as appropriate
• Active participation in required events, required programs, required meetings and required trainings

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with Laundry duties

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Policies and Regulations — Knowledge of company policies.
• Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.
• Computer — Ability to utilize spa software programs, as required.

• Previous massage and body treatment…