CALL CENTER
Job in
Walnut Creek, Contra Costa County, California, 94598, USA
Listed on 2026-03-01
Listing for:
BASS MEDICAL GROUP
Full Time
position Listed on 2026-03-01
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Description
- Responsible for answering patients calls
- De-escalate situations involving dissatisfied patients, offering assistance and support
- Distribute calls to proper teams.
- Emails the Team Specialty Supervisor or assigned Biller following the workflow of Call/email delegation
- Good comprehension of Epic to assist simple billing questions
- Call patients to collect past due balances
- Understands payment plan guidelines
- Observe HIPAA policies and regulations
- Maintains the company’s positive reputation
- Other responsibilities and projects that can be assigned from time to time
- High School graduate
- Knowledge of Epic is a plus
- Minimum 1 year of customer service experience
- Good Customer Service Skills
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