Application Support Analyst - III

Overview

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are hardcore telecommunications engineers with combined 200+ years of experience in designing, optimizing and performance engineering for mid– to large wireless carriers internationally.

We provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We combine these sensors with low power, wide area (LPWA) networking technologies to help clients decrease re-occurring costs associated with operating an IoT network of sensors and connected devices. We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we’ll create a solution and push the data to the best cloud platform to fit your needs, including your own.

• Advanced hands-on technical support with a strong focus on automation of support processes. Hands-on experience in Dev Ops is required.
• Respond to errors and emergencies within applications and programs.
• Provide first-tier support to end users for IT applications.
• Assist in the implementation and maintenance of databases and systems.
• Experience in debugging web applications.
• Monitor tickets assigned to the queue and process first-in, first-out based on priority.
• Document internal procedures.
• Report issues to the Application Vendor or Internal Team for escalation.
• Participate in rotating 24x7 on-call support coverage for escalated issues.
• Provide technical support training and guidance to customers and other team members.
• Provide great customer support through direct customer contact, including by phone, email, and case documentation.

• Must be proficient with toolchain automation.
• BMC Remedy knowledge is a big plus.
• Knowledge of the following a plus:
  • Apache Webserver
  • Apache Tomcat
  • AngularJS
  • Nginx
  • PM2
  • Remedy ARS 9.x
  • UNIX (Solaris)
  • Linux (Redhat)
  • MongoDB
  • Shell scripts
  • Jenkins