Bilingual Technical Support Specialist
Listed on 2026-05-22
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IT/Tech
Technical Support, IT Support, HelpDesk/Support
Bilingual Technical Support Specialist Opportunity
A-AAccess Online Payment Systems is seeking a skilled, highly motivated Bilingual Technical Support Specialist to staff our IT Help Desk and assist merchants.
Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e‑mail, and general office duties. A keen eye for detail and good follow‑up skills are essential. Candidates must have excellent verbal and written communication skills, be highly dependable, possess a positive attitude, and have a strong desire to succeed. Priority will be given to candidates who have experience with Electronic Funds Transfer (EFT) applications and/or supporting POS systems;
training will be provided for EFT and other installation/troubleshooting requirements.
- Set up clients on proprietary solution
- Troubleshoot installation and error messages for various integrated programs (POS)
- Follow up with customers on their installation
- Assist customers in correcting transactions
- Complete maintenance on workstations as needed
- Support merchants with terminal downloads
- MCDST, MCSA Certified
- Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment)
- Knowledge in any tracking tool software / CRM
- Fluency in two or more languages
- Excellent organizational and time‑management skills
- Ability to work independently with minimal supervision
- Excellent in troubleshooting Microsoft Office, XP problems
- A+ Certified
- Net+ Certified
- Knowledge of PHP
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
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