Technical and Logistics Support Analyst

Job Overview

Accenture Flex offers flexible, local, project-based work. In this role you will support business transformations for clients by delivering innovative solutions and working with a diverse team.

• Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock.
• Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
• Create and maintain records in the asset tracking tool for new and existing AR devices.
• Provide written and face‑to‑face support for processing device requests, including local pick‑up and local returns.
• Follow up on pending approvals, pick‑ups, and delivery confirmations.
• Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
• Provide shipping labels to requestors for return shipping.
• Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users.

• Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use.
• Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions.
• Provide remote and in‑person technical support for users, including during events, demos, and user research studies.
• Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out.
• Troubleshoot and resolve data collection issues on devices and data machines.
• Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support.
• Triage hardware bugs, conduct fault analysis, and identify root causes.
• Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution.

• Assist with testing and validation of new AR devices to ensure functionality and quality.
• Identify and document hardware or software issues and collaborate with engineering teams to improve device performance.
• Provide on‑site support during events and assist users with device setup and operation.

Location:

San Jose, CA – 100% onsite at the client's office.

• Minimum 1 year of experience in a technical support role, preferably with hardware experience.
• Familiarity with help desk ticketing systems and remote support tools.
• High School Diploma or GED.

• Experience with AR/VR technology is a plus.

Hourly salary range:
California – $22.47 to $32.47.

Medical, dental, vision, long‑term disability, 401(k), paid time off.

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

We believe that no one should be discriminated against because of their differences. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by law.

Applicants in the US must have work authorization that does not require future visa sponsorship. Candidates currently employed by a client of Accenture may not be eligible for consideration. The company will not discriminate based on pay disclosure or criminal history. Additional California specific notices apply if you live or work in Los Angeles County.