Social Service Information Systems Analyst

Bargaining Unit:
Local 512 - Social Services Staff Specialist Unit

Contra Costa County is recruiting to fill one (1) Social Service Information Systems Analyst position in the Employment and Human Services Department.

Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are looking for someone who is:

* A strong problem-solver who can analyze complex systems and translate technical issues into clear, practical solutions

* Comfortable collaborating with both technical teams and program staff and able to communicate effectively with each

* Detail-oriented and organized, with the ability to manage multiple priorities and meet competing deadlines

* Curious and adaptable, with a willingness to learn about and support evolving statewide systems

* Proactive and dependable, with the initiative to identify issues and follow them through to resolution

* A collaborative team player who values the perspectives of others and contributes to a positive work environment

What you will typically be responsible for:

* Providing direct, day-to-day support to end users by assessing inquiries and resolving technical issues

* Supporting and maintaining statewide social services systems by troubleshooting problems, coordinating solutions, and helping ensure reliable system functionality

* Developing, updating, and publishing technical procedures and instructional materials

* Assisting with data analysis, reporting, and validation to support program operations and informed decision-making

* Coordinating with state partners, vendors, and internal teams to resolve system issues and implement updates

A few reasons you might love this job:

* You will play a key role in supporting systems that directly affect the delivery of critical services to the community

* You will gain hands-on experience working with large-scale statewide systems and collaborating across counties

* You will have opportunities to learn, grow, and expand your technical and analytical skills

* You will work with a knowledgeable and supportive team that values collaboration, innovation, and shared success

* Your contributions will be visible and meaningful, helping improve how services are delivered to the community

A few challenges you might face in this job:

* Adapting to changing state policies, system requirements, and operational priorities

* Troubleshooting complex technical issues when information may be limited or incomplete

* Coordinating with multiple stakeholders across different agencies and levels of government

* Balancing data accuracy and system security with the need to maintain accessible, user-friendly services

* Navigating interconnected statewide systems with complex dependencies and evolving requirements

Competencies

Required:

* Critical Thinking:
Analytically and logically evaluating information, propositions, and claims

* Delivering Results:
Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks

* Reading Comprehension:
Understanding and using written information

* Professional & Technical Expertise:
Applying technical subject matter to the job

* Adaptability:
Responding positively to change and modifying behavior as the situation requires

* Attention to Detail:
Focusing on the details of work content, work steps, and final work products

* Displaying Ownership and Accountability:
Holding self and others accountable for measurable high-quality, timely, and cost-effective results

* Oral Communication:
Engaging effectively in dialogue

* Writing:
Communicating effectively in writing

* Customer Focus:
Attending to the needs and expectations of customers

* Teamwork:
Collaborating with others to achieve shared goals

* Leveraging Technology:
Applying technology for improvements in organizational efficiency and effectiveness

Read the complete job description here:
Class Spec Details ()

The eligible list established from this recruitment may remain in effect for six (6) months.

License

Required:

Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.

Education:

Completion of 60 semester or 90 quarter units from an accredited college or university which included 15 semester or 22 quarter units in computer science,  information systems or a closely related field.

Experience:

Either: (1) Eighteen months of full-time experience, or its equivalent, in the analysis, design and implementation of computer systems and procedures; or (2) Eighteen months of full-time experience…