Yardi Systems Analyst & Trainer

CCH Mission

CCH builds and manages quality, affordable housing in caring communities.

To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments.

• Sustainability – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents.
• Integrity – Striving for reliability and honesty in all that we do and say.
• Independence – Empowering people to age in place with dignity.

We are more than a home for residents. We are more than a job for employees.

• Location:
  
  CCH Central Office, Walnut Creek, CA 94596
• Position Type:
  Full Time
• Salary Range: $43.27 - $52.88 hourly
• Travel Percentage:
  None
• Shift: Day

Reporting to the Director of Compliance and Property Systems, the Yardi Systems Analyst & Trainer plays a critical role in advancing operational excellence at Christian Church Homes (CCH) by driving the effective use of core business systems and data within Yardi Systems.

This role is responsible for two key areas of impact:

• Optimize Business Systems & Processes:
  Ensure Yardi and related enterprise platforms are effectively configured, supported, and continuously enhanced to improve efficiency, compliance, and user experience across the organization.
• Turn Data into Action:
  Leverage system data and analytics to generate actionable insights that strengthen property operations, enhance resident services, and support informed, organization-wide decision-making.

• Contribute to caring and positive working and living environments for all employees and residents
• Promote collaboration, accountability, and continuous improvement aligned with organizational values.

• Serve as the organization’s primary administrator and subject matter expert for Yardi and related enterprise systems.
• Manage day-to-day system operations, including configuration, workflows, user access, permissions, and security controls in alignment with internal policies and regulatory requirements.
• Monitor system performance, data integrity, and adoption to ensure consistency and reliability across departments.
• Lead system upgrades, testing, and implementation of enhancements, modules, and integrations.
• Establish, document, and maintain standardized processes, SOPs, and system governance practices to ensure audit readiness and operational consistency.

• Act as the primary point of contact for Yardi-related support, troubleshooting, and issue resolution.
• Provide guidance on system functionality, workflows, and best practices to ensure effective utilization across teams.
• Partner with IT and system vendors to resolve complex issues, manage integrations, and support system stability.

• Design and deliver comprehensive training programs for new hires and existing staff, including role-based system workflows and best practices.
• Develop and maintain training materials, job aids, and knowledge resources to support ongoing learning and system adoption.
• Conduct skills-gap assessments and implement learning plans that support system changes, new initiatives, and data literacy.
• Evaluate training effectiveness using metrics and feedback and continuously refine training strategies.
• Lead change management efforts to drive adoption of new systems, processes, and tools across departments.

• Support the development, maintenance, and optimization of system-based reporting and dashboards for operations, compliance, and leadership insights.
• Ensure data accuracy, validation, and consistency across systems to support audits and decision-making.
• Maintain documentation of data sources, reporting methodologies, and system logic.
• Champion ethical, secure, and compliant use of data.

• Partner with Property Management, Compliance, Finance, HR, IT, and Development teams to align system functionality with operational and regulatory needs.
• Serve as a liaison between business units and vendors to translate operational needs into system solutions.
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