IT Solutions Analyst; W2

Responsibilities

• Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements.
• Coordinate with project managers to ensure project timelines and milestones are met.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes.
• Identify and coordinate interdependencies across multiple domains, ensuring seamless integration and alignment of efforts.
• Lead and accelerate the delivery of projects and initiatives, driving them to successful completion within set timelines.
• Cultivate and sustain strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and supportive work environment.
• Collaborate with architects, developers and others as needed to ensure technical solutions align with business objectives.
• Perform system impact analysis across multiple applications and integration.

• Experience working in Agile delivery environments.
• Strong technical requirements analysis and documentation skill.
• API and integration experience.
• Experience with policy administration platforms, particularly EIS and/or Guidewire.
• Ability to support the upcoming EIS‑to‑Guidewire coexistence landscape and associated cross‑platform analysis.
• Insurance domain experience is helpful; strong technical analysis capability and the ability to quickly understand complex system interactions are essential.

• Serve as a go‑to resource for business stakeholders, providing in-depth knowledge of the applications and platform.
• Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness.
• Regularly update BRM/BRMC, BSA and PM on the status of issues and risk.

• Collaborate as needed with BSA and other business partners to capture all necessary business needs by leveraging the Business Requirements Document (BRD).
• Validate that technical requirements support business requirements, delivering expected features and functionality.

• Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria.
• Collaborate with architects and solution designers to produce clear and concise technical specifications, including system mapping, data flow mapping, database queries, table updates, etc.
• Ensure all documentation is up‑to‑date and accessible to relevant stakeholders.

• Assist with user acceptance testing (UAT) sessions.
• Assist with development and delivery of system‑related training materials and sessions to help users effectively utilize new or enhanced applications.
• Extract, analyze, and interpret data to support business decisions and project outcomes.
• Contribute to reports and dashboards tracking project progress and performance metrics.