IT & Security Operations Manager

Clearstory is looking for an IT & Security Operations Manager to manage and improve the day-to-day operations of our IT, security compliance, and corporate systems infrastructure.

We've built a solid foundation - SOC 2 compliance tooling in Vanta, structured onboarding and offboarding workflows, a vendor security review process, and a cross-functional data governance program. What we need is a dedicated owner to manage these programs day-to-day, project manage key deliverables, maintain what's already working, and identify opportunities to improve and scale as we grow.

If you thrive as the go-to person for IT, compliance coordination, and keeping an organization running smoothly, this role is for you.

• Manage day-to-day identity and access management
  - Google Workspace admin, Slack admin, AI platform administration, shared inbox management
• Run employee onboarding provisioning
  - Day 1 account creation, checklist management, Vanta security onboarding, welcome communications, completion tracking
• Run employee offboarding - access revocation, system owner coordination, equipment return, deprovisioning verification within SLA
• Serve as the internal IT point of contact - password resets, hardware troubleshooting, software support, connectivity issues
• Manage the asset lifecycle - laptop procurement, serial number tracking, equipment reassignment, peripherals ordering
• Coordinate the annual SOC 2 audit process - project manage evidence collection, organize documentation, track control status in Vanta, follow up on remediation, and liaise with external auditors
• Execute quarterly and annual access reviews, verifying active users against the employee roster, documenting findings, and remediating stale access
• Manage Vanta day-to-day - dashboards, weekly compliance summaries, Trust Center access requests, failed test remediation
• Monitor and drive employee security compliance - agent installs, 1
  
  Password provisioning, MFA enforcement, security awareness training
• Take first pass on inbound customer security questionnaires and maintain an answer library to streamline future responses
• Track and execute data governance action items from biweekly cross-functional meetings - tool policy enforcement, vendor risk monitoring, etc.

• Coordinate the annual SOC 2 audit process - project manage evidence collection, organize documentation, track control status in Vanta, follow up on remediation, and liaise with external auditors
• Execute quarterly and annual access reviews, verifying active users against the employee roster, documenting findings, and remediating stale access
• Manage Vanta day-to-day - dashboards, weekly compliance summaries, Trust Center access requests, failed test remediation
• Monitor and drive employee security compliance - agent installs, 1
  
  Password provisioning, MFA enforcement, security awareness training
• Take first pass on inbound customer security questionnaires and maintain an answer library to streamline future responses
• Track and execute data governance action items from biweekly cross-functional meetings - tool policy enforcement, vendor risk monitoring, etc.

• Maintain and improve a centralized SaaS inventory - tools, seat counts, renewal dates, and costs. Keep a renewal calendar with advance notice to budget owners
• Manage new software requests - intake, triage, security review routing, approval tracking, provisioning
• Prepare vendor security assessments - collect SOC 2 reports, DPAs, and documentation for CTO review and approval
• Support office IT and facilities - conference room AV, key fob provisioning, building management coordination
• Document key processes - onboarding/offboarding runbooks, SOC 2 evidence collection guides, vendor review steps, AI usage best practices
• Identify and implement automation opportunities - workflows for onboarding triggers, access request routing, renewal reminders, and offboarding checklists

This is an opportunity to be the dedicated owner of IT and security operations at a growing SaaS company.

You will:

• Take ownership of established compliance, IT, and security programs and keep them running smoothly
• Project manage SOC 2 audit readiness as the company expands its customer base
• Identify gaps and inefficiencies in existing workflows and fix them
• Help create scalable processes that support the company through its next stage of growth
• Work cross-functionally with Engineering, Finance, and GTM teams

Success in this role means Clearstory's IT,…