Business Systems Analyst

About the Role

We are seeking a proactive and customer-focused Business Systems Analyst to support daily order management, customer coordination, warehouse operations, ERP system activities, and basic EDI support across multiple customers, vendors, and distribution partners.

This role serves as a critical link between customers, sales, warehouses, logistics providers, accounting, and internal operations teams to ensure orders, shipments, inventory, and customer requests are processed accurately and efficiently. The ideal candidate is highly organized, analytical, and capable of managing multiple priorities in a fast‑paced environment while delivering excellent customer support.

• Serve as a primary point of contact for customer order inquiries, shipping updates, and issue resolution.
• Coordinate with customers, warehouses, and carriers to resolve shipment discrepancies, missing orders, and delivery issues.
• Support onboarding of new customers, vendors, and warehouse partners.
• Maintain strong working relationships with customers and internal stakeholders.
• Respond promptly to operational issues and elevate concerns when necessary.
• Assist with customer-specific requirements, retailer compliance, and order management processes.

• Monitor and support order processing, shipping activity, inventory movement, and warehouse transactions.
• Coordinate warehouse shipping orders, delivery updates, and shipment confirmations.
• Assist with troubleshooting fulfillment, receiving, and inventory discrepancies.
• Support frozen, retail, and warehouse distribution operations across multiple locations and partners.
• Review freight costs, shipment routing, and operational reporting for accuracy.
• Coordinate with third‑party logistics providers and warehouse teams to resolve operational issues.

• Maintain customer, vendor, item, and warehouse data within SAP and related systems.
• Assist with user access requests, master data updates, and system troubleshooting.
• Provide light support for EDI transaction monitoring and issue resolution, including order and shipment documents.
• Coordinate with customers, vendors, and EDI providers to resolve basic transmission or document errors.
• Support process improvements and operational workflow enhancements.
• Help maintain accurate system records and operational documentation.
• Participate in testing and validation for system updates and operational changes.

• Prepare and maintain operational reports related to:
  • Sales activity
  • Customer orders
  • Inventory and receipts
  • Freight and delivery performance
  • Warehouse operations
• Analyze operational issues and identify opportunities for process improvement.
• Support recurring reporting and ad‑hoc business requests.
• Track open issues and follow through to resolution.

• Work closely with sales, accounting, logistics, customer service, and warehouse teams to support business operations.
• Coordinate with external vendors, customers, and service providers to ensure timely issue resolution.
• Participate in operational meetings, project coordination, and continuous improvement initiatives.
• Assist with special projects and operational process improvements.

• Experience in customer service, supply chain, operations, logistics, or order management.
• Strong organizational and multitasking abilities.
• Excellent communication and problem‑solving skills.
• Experience working with ERP systems such as SAP.
• Strong Excel and reporting skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• High attention to detail and follow‑through.

• Experience supporting warehouse or distribution operations.
• Familiarity with retailer or customer compliance requirements.
• Exposure to EDI processes and transaction troubleshooting.
• Experience coordinating with third‑party logistics providers (3PLs).
• Background in inventory management or shipping operations.
• Exposure to process improvement or workflow automation initiatives.
• Accounting or finance experience is a plus, including exposure to…