Studio Manager, Walnut Creek - SoulCycle

Overview

Soul Cycle is seeking a Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the Soul Cycle culture and brand. This person will be interpersonally savvy with a strong business acumen and have the ability to creatively problem solve and learn on the fly.

This person embodies integrity, confidence, is a role model, is bold, is strategic, and is responsible for and the ultimate owner of the success and health of your business.

Roles And Responsibilities

• INTERPERSONAL SAVVY
• Foster the Soul Cycle Community and Culture in your studio
• Set the weather in your studio so your team loves to come to work
• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
• Build and foster relationships in your studio, with your instructors and local community
• Acknowledge your teams wins and show gratitude

• BUSINESS ACUMEN
• Develop holistic business plans that encompass ridership and retail goals
• Analyze and manage studio profit and loss statements
• Identify and execute opportunities with corporate partnerships and community impact
• Ensure that all company-wide initiatives are executed in your studio
• Develop and execute new rider acquisition and retention plans alongside marketing partner

• BUILDING EFFECTIVE TEAMS
• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
• Provide in the moment feedback and coaching to your team when necessary
• Oversee the onboarding, training and development of all new ASMs and part-time hires
• Continuously identify and develop high potential employees
• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met

• LEARNING ON THE FLY
• Be an expert on studio specific and company-wide operational procedures and policies
• Seamlessly transition yourself, team, and studio to new ways of working and processes
• Be open to, embrace and manage change within your studio and your team

• CREATIVE PROBLEM SOLVING
• Confidently manage conflict in high pressure situations
• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
• Proactively identify and address difficult situations

• Must have superior customer service and hospitality skills
• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
• Strong ability to communicate clearly with team members, clients, and senior management
• Must be able to work flexible/non-traditional hours including weekends and some holidays
• Personal passion for fitness and/or the Soul Cycle brand is required

Pay Transparency: $68,640 - $70,000 annually

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