Relief Community Manager

## Description
** Our Mission
** CCH builds and manages quality, affordable housing in caring communities.
** Vision
* * To transform communities by fostering human dignity, mutual respect, personal independence, and supportive environments.
** Our Values*
* ** Sustainability** – Maintaining our own organizational health and viability and maintaining sustainable communities for our residents
** Integrity** – Striving for reliability and honesty in all that we do and say
** Independence** – Empowering people to age in place with dignity      
** CCH Beliefs
** We are more than a home for residents. We are more than a job for employees.

** Job Summary
** The Relief Community Manager plays a critical support role within the property management team, assisting Community Managers across multiple residential properties as needed. This position is not assigned to a specific property but instead serve as interim Community Manager during absences to ensure smooth daily operations and staff oversight. This position additionally, requires consistent, local travel throughout the Bay area and occasional travel within Northern California.
** Key Responsibilities
*** Contribute to caring and positive working and living environments for all employees and residents.
* Act as interim Community Manager during absences or emergencies, handling all daily operations and staff supervision.
* Assist on-site Community Manager with resident move-ins and move-outs, including conducting inspections and processing required documentation.
* Complete and submit resident recertifications in accordance with regulatory and company guidelines.
* Generate and review EIV (Enterprise Income Verification) reports, addressing discrepancies and ensuring timely compliance.
* Respond to resident inquiries and concerns, maintaining a high standard of customer service.
* Collaborate with maintenance staff to ensure timely resolution of work orders and property upkeep.
* Collect rent payments and enforce lease terms as necessary.
* Maintain accurate records and files, including resident leases, compliance documentation, and operational reports.
* Develop positive working relationships with residents, service providers, vendors, contributors, colleagues, and volunteers. Respond calmly, fairly, and professionally to resident complaints, clearly documenting discussions, etc.
* Ensure that CCH policies and procedures are implemented to ensure compliance with legal requirements and all administrative agency rules and regulations.
* Manage the resident waiting list to ensure compliance with Fair Housing and section 504 guidelines
* Prepare for site and other audits (including NSPIRE, MOR, and annual audit) by reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site (i.e. most recent audit, insurance policy, etc.).
* Other duties as assigned.
** Reporting + Organizational Relationships
** This position will report directly to the Director of Property Management and supervises the day-to-day activities and staff of one or more functional areas and performs related work as required.
** Compensation & Classification
** CCH is committed to paying competitive wages.  The salary range for this position is $27.11 - $36.66 in California and $24.04 - $31.79 outside of California.  Based on CCH’s compensation philosophy, most new hires are brought in at the minimum of the salary range.  CCH has a competitive benefits package with health, dental, vision, and life insurance, 8% of an employer contribution for retirement, and more.

This is a full-time, non-exempt position. This position is one at one of CCH’s designated communities.
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* How to Apply

** Please submit a resume and cover letter. Your cover letter should express your interest in working at CCH and your qualifications. We encourage you to list your Linked In profile on your application.
** Physical Demands
** Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via…