Client Services Manager - Technology Sector

Overview

Client Services Manager - Technology Sector. Brown and Caldwell is seeking a strategic Business Development/Client Service Manager with a proven track record in marketing, winning, and delivering projects and programs in the Technology sector. The role requires regular client visits to support the technology sector nationwide and 10-20% travel.

We offer a collaborative environment with flexible scheduling and a client-focused culture. The role involves leadership in client strategy, growth, and delivery excellence, working closely with project managers and external clients.

• Own and execute a multi-year client growth strategy aligned with Brown and Caldwell (BC) and client business objectives.
• Develop and advance the client business case, including revenue targets, service expansion, and milestone positioning.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with Business Unit and Area/Market leadership.
• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
• Coordinate resources across business lines and engage SMEs to expand service breadth.
• Mentor developing team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate client insights and market intelligence into actionable growth strategies.
• Execute structured client engagement plans (minimum 20% client-facing time).
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
• Adapt and execute additional assignments as needed.
• Provide mentorship and knowledge-sharing to help less experienced team members grow within their roles.

• Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
• Advanced professional acumen balancing project oversight with strategic client leadership.
• Ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
• Proficiency in go/no-go decision support and development of pursuit win strategies.
• Experience serving as Sales Leader for key proposals.
• Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
• Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
• Strong ability to research and translate client business drivers into actionable growth strategies.
• Capability to identify emerging client needs and align BC capabilities to capture new market opportunities.
• Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
• Advanced facilitation, interview, and executive communication skills (written and oral).
• Working proficiency in risk identification, mitigation, and performance management.
• Familiarity with governance principles, decision-support models, and change leadership practices.
• Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
• Advanced leadership skills with the ability to inspire and guide a team.

• Typically, a minimum of 10 years of experience in environmental engineering and consulting with progressive responsibilities including marketing and business development.

• Bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

• Minimum of 15 years’ experience in a combination of client and account management, operations management, sales/team leadership, industrial water supply and treatment in private market sectors with progressive responsibilities.
• Developing winning project development strategies including identifying and engaging suitable teaming partners in appropriate teaming arrangements.
• Ability to lead preparation of strategically significant proposals and related sales activity to win and close new opportunities.
• Professional Engineer (PE) or related registration.
• Experience advancing short-term sales and growth priorities while aligning to the long-term company growth vision.
• Soft skills including providing effective feedback, leadership through influence, and emotional intelligence.

Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may vary based on skills, experience, and education. Location-specific ranges may be updated.

Location A: $117,000 - $159,000
Location B: $128,000 - $175,000
Location C: $140,000 - $191,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other…