Industrial Water Design Client Services Manager - Food & Beverage Market

The Industrial Design Client Services Manager - Food & Beverage is responsible for driving growth by identifying, shaping, and winning major capital projects across the food and beverage market sector. This role leads strategic pursuits, builds executive-level client relationships, and aligns Brown and Caldwell's multidisciplinary capabilities to support client investments in water, wastewater, and facility infrastructure through traditional and alternative design and delivery methods, including design-bid-build, design-build, and collaborative delivery models, while advancing long-term account growth and market presence.

The Client Services Manager role is a mid-level client leader who demonstrates consistent success in growing client relationships, advancing strategic positioning, and delivering measurable business outcomes. A Client Services Manager has progressed beyond relationship maintenance and is actively shaping client strategy, leading coordinated account growth, and driving profitable portfolio performance.

This role requires demonstrated capability in relationship expansion, pursuit leadership, and cross-functional team alignment. The Client Services Manager develops and executes client growth strategies while continuing to contribute to project delivery excellence.

A CSM typically:

• Serves as CSM for one Type II client
• Serves as a core CST member for one Type I client
• Maintains 60-75% utilization, with remaining capacity focused on client and business development
• Spends approximately 20% of time in direct client engagement (billable or non-billable)

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
• Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with Business Unit and Area/Market leadership.
• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
• Coordinate resources across business lines and engage SMEs to expand service breadth.
• Mentor developing team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate client insights and market intelligence into actionable growth strategies.
• Execute structured client engagement plans (minimum 20% client-facing time).
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

• Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
• Advanced professional acumen in balancing project oversight with strategic client leadership.
• Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
• Proficiency in go/no-go decision support and development of effective pursuit win strategies.
• Experience serving as Sales Leader for key proposals.
• Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
• Advanced proficiency in developing, expanding, and leveraging client…