Veterinary Receptionist

Animal Care Hospital of Walnut Creek is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

* A comprehensive benefits package, including medical, dental, and vision insurance

* Paid time off and a 401(k) plan for full-time employees

* Professional development opportunities

Salary: $18-$25 per hour

Schedule:

Wednesday, Thursday, Friday and Saturday, 4x10hour days. Subject to change due base on hospital needs

Key Responsibilities:

* Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

* Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

* Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

* Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

* Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

* Previous experience as a veterinary receptionist or medical office assistant preferred

* Strong organizational and multitasking skills

* Ability to maintain a calm, professional, and positive demeanor