Retail Store Manager

Retail Store Manager in Training (MIT)

Position

Description:

The Retail Store Manager in Training will complete a comprehensive training program at one of our training locations. The MIT will be prepared to transition into a full‑time Store Manager position after training, responsible for leading store operations, people leadership, financial management, inventory control, donation processing, customer service, and training and development of team members.

• Develop and execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinate with the Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitor product levels (floor work, as‑is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensure payroll costs and operating costs are managed to budget.
• Ensure team members deliver excellent customer service to donors and customers.
• Maintain store locations clean, well‑kept, and reflecting the Goodwill brand appropriately.
• Partner with community businesses and organizations to promote the Goodwill mission.
• Maintain regular and consistent in‑person attendance.
• Serve as a Goodwill ambassador to the community.
• Transfer to different stores or cover shifts at various stores as business needs require.
• Ensure team members are well‑trained and fulfill their duties and responsibilities.
• Ensure donation attendants demonstrate excellent customer service in receiving donations and that the donations are sorted and prepared for processing.
• Ensure the production team processes, prices, and displays product per company standards and to achieve store goals.
• Partner with other store locations to allocate donations, team members, and leadership to maximize area performance under direction of the Retail District Manager.
• Build a high‑performing team and manage performance, staffing, compensation, and development of team members.
• Ensure the Assistant Store Manager effectively manages performance of Retail Store Associates.
• Play a critical role in driving company culture change efforts and change management processes.
• Perform other related duties as assigned.

• High School Diploma or equivalent.
• Two years' work experience in Retail Management, preferably at a thrift store.
• One year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to pass a background check.
• Ability to speak and read English proficiently.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state, and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.