Assistant Store Manager

Position Overview

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate.

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de‑escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well‑kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads day‑to‑day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Managers are well‑trained and fulfill their duties and responsibilities.
• Acts as key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other Goodwill of the San Francisco Bay locations in order to assist other stores and attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Maintains regular and consistent in‑person attendance.
• Builds a high‑performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

• Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.
• Acquires and Retains Top Talent: Creates and motivates the highest quality workforce to ensure Goodwill becomes a best‑in‑class organization.
• Fosters a Foundation of Trust: Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships: Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
• Leading Performance: Delivers high performance results through effective decision‑making, planning, and execution to exceed customer expectations.
• Manages Performance and Results: Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions: Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations: Establishes an attitude and commitment to “wow” the customer.
• Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.
• Applies Business and Financial Reasoning: Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
• Acts Strategically: Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation: Establishes an environment that anticipates and embraces change.

• High School Diploma, GED, or equivalent work experience.
• One‑year work experience in Retail Management required.
• One‑year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check.
• Ability to speak and read English proficiently.