Store Manager | Broadway Plaza

Aēsop®

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L’Oréal Groupe, founded in 1909 by Eugene Schueller and is home to 37 global brands including Kiehl’s, Lancôme, Skin Ceuticals, Nyx, YSL and L’Oréal Paris; presenting wide‑ranging opportunities for long‑term career growth.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

At Aesop, we believe in cultivating exceptional experiences, and as our Store Manager, you will be pivotal in bringing this vision to life within your store. We are seeking an entrepreneurial, customer‑focused leader with excellent commercial acumen, a deep passion for Aesop’s unique values, and a proven ability to inspire, coach, and build a high‑performing team in a dynamic retail environment.

If this resonates with you, we invite you to join us!

• In collaboration with their Retail Business Manager, define and communicate SMART quarterly performance goals for their store and the team
• Develop and manage monthly commercial plans for each Retail Consultant, meticulously tracking and measuring their performance to drive results
• Facilitate daily briefings to align on priorities, targets, share feedback and communicate updates, fostering a high‑performance team
• Act with a merchant mindset, understanding key business drivers and demonstrating organizational agility to consistently meet and exceed commercial targets
• Activate tactical campaigns and ensure successful integration of new products through in‑store training, driving KPI performance and behavioral change
• Collaborate with fellow Store Managers to share best practices and contribute to the overall commercial success of the market

• Monitors and manages the performance of their team, working closely with Retail Business Manager and Trainer to ensure capabilities and values are consistently upheld through training, feedback and performance coaching
• Spend 80% of your working week on the shop floor, observing and coaching your team
• Partner on talent development and succession plans to promote growth and retention

• Inspires and enables their team to consistently deliver the Aesop customer experience by role‑modeling excellence, observing team and customer interactions, and delivering ongoing training, feedback and coaching
• Analyses customer feedback through Voice of the Customer data and takes action to enhance the customer experience in store
• Collaborates with Marketing, Visual Merchandising and Retail Business Manager to ensure strategic planning and execution of visual merchandising and marketing initiatives

• Participate in the Retail Consultant recruitment process, ensuring selecting ones that align with Aesop culture also appropriate for their store
• Take responsibility for signing off Retail Consultant induction and probation, ensuring required capabilities are achieved

• Ensure efficient store operations, prioritizing time on the shop floor with customers and consultants
• Uphold Aesop’s retail standards, including grooming guidelines and the five senses experience

• Proven x years experience successfully leading and motivating a team in a customer and sales‑focused retail or hospitality environment
• Excellent commercial acumen, with the ability to define, role‑model, and monitor behaviors that achieve sales targets and KPIs
• A natural ability to…