Assistant Manager, Retail Donation Center

Job Title

Provides oversight, leadership and achievement of results for multiple Retail Donation Centers (RDC) for Goodwill of San Francisco Bay (GSFB) and its affiliated entities.

Responsibilities:

• Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for Retail Donation Center's (RDC's).
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Coordinates with the Retail leadership to analyze, identify and execute strategic goals and objectives.
• Ensures locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Maintains the day-to-day operations of multiple RDC sites including managing and meeting team member and customer needs.
• Ensures that team members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Ensures that RDC Team Members are well-trained and fulfill their duties and responsibilities.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of RDC Team Members.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Qualifications:

• 3+ years supervisory experience required
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Proficient in Microsoft Office Suite
• Ability to travel within the Bay Area to various donation sites daily.
• Valid drivers' license and clean MVR
• Ability to pass a background check, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at option 6 or leaves if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at  option 5.