Senior Account Service Manager

• Provides strategic planning and account management for large accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout the customer's organization
• Makes recommendations for improvements to meet customers' expectations
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
• Provides both on-site and off-site account management
• Present monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client
• Coordinates open enrollment meetings, renewal process and training sessions

• Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship
• Sales license may be required
• Bilingual Spanish a plus
• Strong presentation and issue resolution experience preferred
• Commercial health insurance experience preferred

Demonstrates expertise in strategic planning and account management, with a focus on client retention and satisfaction. Proficient in managing contractual obligations and delivering effective presentations to stakeholders.

• Account Management
• Strategic Planning
• Client Retention
• Presentation Skills
• Issue Resolution

• Business Operations Management
• Contract Administration
• Implementation Processes
• Reporting Processes
• Utilization Reporting

• Relationship Management
• Communication Skills
• Problem Solving

• Sales License

• Commercial Health Insurance
• Customer Relationship Management
• Open Enrollment Coordination