Strategic Relationship Leader, Construction, Commercial Insurance, West Region

Strategic Relationship Leader, Construction, Commercial Insurance, West Region

136371 Zurich North America is seeking a highly influential Strategic Relationship Leader to join our Customer Relationship Management team in the West Region. The position will focus on Construction business and offers the opportunity to work closely with our Construction and Specialty senior leaders, strategic customers, and broker partners across Zurich's important growth markets. In this high-visibility role, you will partner with senior executives, brokers, and key stakeholders to strengthen customer partnerships, identify growth opportunities, and deliver innovative risk solutions that create long-term value.

You will work across Zurich's underwriting, claims, risk engineering, and service teams to help shape customer strategy, drive retention, and accelerate profitable growth. We are looking for a leader who enjoys building executive-level relationships, influencing outcomes, and bringing people together to solve complex challenges. This position reports to the Head of Customer Relationship Management and supports strategic Construction customers throughout the West Region.

Preferred locations include Denver, Los Angeles, San Francisco, Irvine, Phoenix, Seattle, though candidates located elsewhere within the West Region may be considered.

Key Responsibilities:

• Serve as the primary relationship strategist for a portfolio of large, high-value customers and prospects.
• Build and maintain trusted relationships with C-suite executives, risk managers, brokers, and key decision-makers.
• Develop and execute customer engagement strategies that drive retention, profitability, and long-term growth.
• Identify opportunities to expand Zurich's solutions and capabilities across domestic and global operations.
• Lead executive business reviews, stewardship meetings, and strategic planning sessions for key customers.
• Partner with underwriting, claims, risk engineering, service, and distribution teams to deliver an exceptional customer experience.
• Create compelling value propositions that align Zurich's capabilities with customer business objectives.
• Leverage market insights, customer intelligence, and analytics to identify opportunities and strengthen account strategies.
• Coordinate internal resources and leadership engagement to ensure seamless execution and delivery.
• Travel as needed to support customer relationships and business objectives.

Basic Qualifications:

• Bachelor's Degree and 8 or more years of experience in the Relationship Management area OR High School Diploma or Equivalent and 10 or more years of experience in the Relationship Management area AND Experience managing and growing profitable external customer relationships
• Demonstrated success developing and executing strategic business plans
• Strong communication, influencing, and relationship-building skills
• Significant Commercial Insurance Construction experience

Preferred Qualifications:

• Minimum 8 years of commercial insurance experience, including at least 5 years focused on Construction.
• Underwriting or brokerage experience in Construction, with strong knowledge of underwriting and insurance needs for General Contractors, Subcontractors, and Construction Owners (e.g., technology companies, universities, healthcare organizations).
• Loss Sensitive underwriting knowledge for casualty lines, with proficiency across property, builders risk, financial lines, accident, life & health, and surety.
• Existing relationships with brokers and agents in the Construction market.
• Advanced knowledge of Salesforce and underwriting platforms such as Guidewire, Policy Center, Power BI, and the ability to self-serve reporting needs while partnering with underwriting and data science teams to holistically represent the customer relationship.
• Strong capabilities in running executive‑level meetings and stewardship conversations that integrate Underwriting, Claims, Risk Engineering, and senior leadership for large accounts.
• Deep customer and relationship management experience with strong strategic planning and execution capabilities.
• Demonstrated expertise in managing key customers and driving profitable business…