Home Care Community Partner

At Hillendale Home Care, our work begins and ends with people. We’re a provider of in‑home senior care, helping older adults live safely, comfortably, and with dignity in the place they love most — home. Whether you’re providing hands‑on care, guiding families through their options, or keeping our operations running behind the scenes, you’ll be part of a company that values patience, reliability, and genuine compassion.

We’re growing, and we’re looking for people who treat every client and every coworker the way they’d want their own family treated.

• 2025 and 2026 - SFGATE’s Best of the Bay Area 2026 Reader’s Choice Awards

2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team! We’re looking for a dynamic Home Care Community Partner to join our growing Walnut Creek team.

The Home Care Community Partner is first and foremost a business development role focused on cultivating referral relationships, expanding strategic partnerships, and maintaining a visible presence throughout the market. The remaining time is focused on referral coordination, community engagement, and relationship stewardship that supports long‑term business growth.

Primary Responsibilities

Business Development & Referral Relationships (Approximately 60-70%)

• Develop and maintain referral relationships with hospitals, skilled nursing facilities, senior living communities, physicians, fiduciaries, elder law attorneys, care managers, and other community partners.
• Conduct consistent field visits to build relationships, uncover opportunities, and maintain Hillendale’s visibility.
• Develop and manage a pipeline of strategic referral relationships.
• Identify new partnership opportunities throughout the Walnut Creek market.
• Represent Hillendale at networking events, community organizations, educational programs, and industry functions.
• Develop account plans for strategic referral partners and consistently follow through on relationship‑building activities.
• Confidently ask for referrals and new business opportunities while maintaining Hillendale’s consultative, relationship‑first approach

Referral Coordination & Family Engagement (Approximately 10-15%)

• Respond promptly to referral inquiries with professionalism and empathy.
• Help families understand Hillendale’s services and coordinate the appropriate next steps.
• Partner closely with Intake and Client Care Managers to ensure a seamless transition into the assessment and admission process.
• Participate in hospital bedside meetings, senior living introductions, and referral‑related meetings when appropriate.
• Document referral activity, follow‑up, and outcomes within Hillendale’s CRM.

Community Engagement (Approximately 10-15%)

• Develop educational programs, Lunch & Learns, appreciation events, and other community initiatives that strengthen referral relationships.
• Partner with senior living communities and healthcare organizations to create meaningful engagement opportunities.
• Represent Hillendale as a trusted community resource while increasing visibility throughout the Walnut Creek market.

Relationship Stewardship (Approximately 10-15%)

• Maintain regular communication with referral partners following admissions to reinforce trust and strengthen long‑term relationships.
• Conduct occasional client or family visits when appropriate to reinforce relationships and support future referral opportunities.
• Collaborate with Client Care Managers, Intake, Staffing, and…