International Student Services Specialist

International Student Services Specialist

Position Overview:

Under general supervision, provides a variety of complex student support services for international students, including monitoring and reporting enrollment into Student Exchange Visitor Information System (SEVIS) and verifying visa and immigration status; develops and implements recruitment strategies and marketing materials; provides information and assistance to students and visitors regarding registration, student records, and admissions.

Supervision Received and Exercised:
Receives general supervision from the Assistant Director, Admissions and Records. May provide technical and functional direction to assigned administrative support staff or student workers.

Class Characteristics:
This is the journey-level classification in the International Student Services Specialist class series. Incumbents are capable of performing the full range of international student support services. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from Admissions and Records Specialist classifications by primarily providing support to international students and ensuring compliance with immigration and District policies, procedures, rules, and regulations.

This class is further distinguished from the Lead International Student Services Specialist in the latter is responsible for more complex and higher-level of technical laws related to international students, exercises a higher level of discretion and independent decision-making, and provides technical and functional direction to lower-level support staff.

Examples of Essential Functions (Illustrative Only):
Serves as Designated School Official (DSO), including enrolling immigrant students and issuing Certificate of Eligibility, Form I-20; prepares, maintains, and monitors student records and documentation for international students in accordance with Department of Homeland Security (DHS) and District policies, procedures, rules, and regulations; serves as a liaison between students, DHS, Student Exchange Visitors Program, counselors, faculty, and staff. Evaluates, reviews, and advises students on immigration status and documents, academic standings, and employment.

Monitors students F-1 visa status, retention, and academic progress; verifies international student enrollment and updates enrollment information in SEVIS every semester; processes Reduce Course Load requests; reviews documentation for and authorizes participation in Optional Practical Training or Curricular Practical Training. Conducts orientation meetings on immigration regulations, registration requirements, and information on maintaining students' status. Reviews transfer requests and releases SEVIS records to other colleges and universities.

Develops and implements recruitment strategies and marketing materials regarding international student services program. Assists in developing and implementing program policies and procedures. Answers questions from and provides support services to international students and visitors regarding registration, admissions, student records, and other student services policies and procedures of the college; processes suspense applications, transfers, residency reclassification requests, enrollment verification, nonresident tuition exemption, and other student services requests.

Compiles information and data for various reports; checks and ensures accuracy of the data. Maintains and updates departmental record systems and specialized databases; enters and updates information; retrieves information from systems and specialized databases as required. Maintains accurate and detailed spreadsheets, files, and records, verifies accuracy of information, researches discrepancies, and records information. Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures;

applies departmental and program policies and procedures in determining completeness of applications, records, and files. Prepares, copies, collates, and distributes a variety of documents; ensures proper filing of copies in departmental or central files. Screens calls, visitors, and incoming mail; assists students and visitors at front counter and directs to appropriate locations and/or staff; responds to complaints and requests for information;

assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints. Composes, types, formats, and proofreads a variety of routine letters, reports, and documents. Promotes an environment of belonging as it relates to diversity, equity, inclusion, social justice, anti-racism, and accessibility. Provides quality customer service when interacting with the public, vendors, students, and College staff, including individuals from…