Customer Service Representative

Customer Service Representative I

The first review period will be July 2, 2026. Applications submitted after the first review date will be considered on an as-needed basis.

Walnut Valley Water District is excited to announce that we are accepting applications for the position of Customer Service Representative I. At Walnut Valley Water District, we believe in putting people first. We understand the importance of maintaining a healthy work-life balance while striving for excellence in everything we do. Our vision statement, "Empowered People. Purpose Driven," reflects our commitment to collaboration, integrity, and success.

As a member of our team, you'll not only be part of a dedicated workforce but also enjoy a comprehensive benefits package designed to support your personal and professional growth.

The Customer Service Representative I performs a variety of duties in customer service. The role operates under the general supervision of the Customer Service Manager. This is entry to the journey level in the Customer Service series. Incumbents work under relatively close supervision, with less latitude for independent action, performing a variety of routine customer service functions including providing information, researching problems, performing collections and making payment arrangements on customer accounts;

answering customer inquiries and resolving complaints, receiving payments, issuing receipts, inputting data into the computer, and service orders; and performing related duties as assigned.

Duties may include, but are not limited to, the following:

• Handles a high volume of incoming telephone calls, online applications, and walk-in customers; responds to customer inquiries in person, by telephone, mail, or email to start and terminate residential or commercial water service accounts; explains billing practices and rates; processes turn-on and turn-off requests, and field service orders.
• Efficiently and accurately handles customer payment transactions and operates a cashiering system; verifies accuracy of payments to accounts; balances cash drawer as directed.
• Answers and coordinates radio communications between office and field personnel.
• Contact customers regarding meter access, water leaks, and other account-related matters.
• Receives and responds to inquiries, complaints, and service requests and/or directs them to the proper personnel or departments for resolution.
• Generates service orders for Field crew for new sign-ups, turn-ons, turn-offs, reads, rereads, and makes a record of completions; analyzes, interprets, and communicates account information to the customer.
• Keeps all customer accounts and records up-to-date through use of data processing input forms.
• Provides technical support to customers regarding available online portals.
• Files and processes customer accounts and service connection records and maintains various filing systems.
• Performs a wide variety of administrative tasks including typing letters, memos, and data entry, and maintains files.
• Performs special assignments as directed.

Typical Physical

Activities:

• Communicates orally with District management, co-workers, and the public in face-to-face, one-on-one settings.
• Must be able to carry, push, pull, reach, and lift objects and supplies weighing up to 30 lbs.
• Regularly uses a telephone for communication.
• Uses a two-way radio for communication.
• Uses office equipment such as computers, software, and multi-functional copiers.
• Sits for extended time periods.
• Hearing and vision within normal ranges.

Employment Standards Knowledge Of:

• District policies and regulations regarding the establishment and maintenance of services.
• Computerized billing and service information systems.
• Cash handling techniques.
• Techniques for dealing with delinquent accounts.
• Basic mathematics.

Ability To:

• Perform a variety of difficult and sensitive Customer Service functions regarding the establishment and maintenance of District services.
• Research and evaluate information regarding customer service and payment problems.
• Make mathematical calculations quickly and accurately.
• Use a calculator and other office machines.
• Use computerized billing and customer information systems and software.
• Maintain tactful and courteous service when working with the public regarding District services and complaints.
• Issue, receive, and comprehend oral and written communications.
• Communicate diplomatically and knowledgeably with District employees and the general public.
• Ability to communicate in the Mandarin language fluently is desirable but not required.
• Establish and maintain cooperative working relationships.

Desirable Education and Experience Any combination of education and experience which would likely provide the necessary knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Education/Training:
  High school graduation or equivalent
• Experience:
  
  Up to one (1) year of experience in general office and customer service.

Special Requirements:

• Ability to pass a…