Senior IT Program Manager ​/ City of Industry, CA ​/ Onsite-Hybrid ​/ EDI ​/ Enterprise Applications

Job Description

A leading, rapidly modernizing third-party logistics firm in Southern California is seeking a highly experienced Senior IT Program Manager to drive program, project, and systems delivery across their enterprise applications and serve as the trusted customer-facing point of contact for onboarding and implementation. This is a full-time, permanent position based at the company’s City of Industry headquarters (onsite and hybrid; not remote) and reporting directly to the executive team.

• 8+ years of hands‑on program and project management; able to run multi-workstream technology portfolios with structured rigor
• Experience overseeing enterprise software rollouts and service desk operating cadence, ideally from a consulting, management, or supply chain background
• Direct responsibility for WMS (Warehouse Management System) implementations in 3PL or warehouse settings; hands‑on with site or customer onboarding
• Track record of EDI onboarding—customer‑facing, retailer and label compliance, trading‑partner setup (940, 943, 944, 856, 846, or related)
• Clear, credible communicator; able to set, manage, and deliver on expectations with customers and leadership in high‑stakes environments
• Built and run repeatable onboarding or implementation playbooks/processes, not just ad hoc launches
• Adept at gathering requirements, sequencing dependencies, writing specs, and translating between business and technology teams (no coding required)
• Proven ability to handle intake/triage, allocate resources, and prioritize a portfolio—deciding what gets worked on next and holding the line on priorities
• Comfortable as the top program manager—reporting directly to executives, autonomously driving initiatives to completion
• Working, practical fluency with AI tools (e.g., ChatGPT, Claude, or similar): you use them in your daily workflow and are diligent in verifying outputs
• Based in Southern California, able to be onsite/hybrid at the City of Industry headquarters

• Familiarity with Blue Yonder (WMS) or hands‑on ERP (Net Suite or similar) implementations
• Built onboarding or implementation frameworks from scratch
• Experience in PE‑backed, fast‑growth, or owner‑operated environments
• PMP certification or equivalent project management qualification

• 40% Enterprise Apps Program Management (WMS, ERP, EDI, etc.)
• 30% Customer Onboarding, Implementation, & Delivery
• 15% Process Design & Standardization
• 15% Vendor & Cross‑Functional Coordination

• 60% Hands‑On Project/Program Execution
• 25% Customer & Stakeholder Communication
• 15% Requirements Gathering, Process & Change Management

• Target annual bonus
• Equity incentive plan eligibility

• Medical, Dental, and Vision Insurance
• Vacation Time

Applicants must be authorized to work in the US on a full-time basis now and in the future.