Customer Care Manager

Customer Care Manager

Walnut, CA USA

As a Customer Care Manager, you’ll be part of our Nelson Stud Welding, Engineered Fastening team working as an on‑site employee. You’ll get to:

• Responsible for leading and overseeing the day-to-day functional operations of five regional distribution centers under the direction of the Regional Sales Manager.
• Must be a great leader, be willing to wear multiple hats, like working in a fast‑paced environment and not afraid to get their hands dirty.
• Develop processes and procedures for regional customer care activities.
• Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines.
• Handle effectively the expediting of customer and inventory orders.
• Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines.
• Distribution responsibilities such as negotiating freight rates and managing inventory Analyze, administer, and order inventory for the regional locations.
• Administration of the regional rental fleet.
• Process customer returns, requests for credit, and resolving credit problems.
• Maintain prompt communication with customers and company personnel.
• Coordinate with outside vendors for services, price, delivery, and the issuance of purchase orders.
• Administer and analyze daily cycle counting.
• Supervise the regional warehouse operations teams and assist with training personnel.

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor’s Degree Preferred, or equivalent combination of education & experience.
• 4 years of Management and/or Inside Sales related experience and/or training.
• Experience in Construction, Fasteners, or Welding industries will be helpful for this position.
• Strong Leadership Capabilities.

You’ll receive a competitive salary and a great benefits plan, including:
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
• Paid time off, including paid vacation, holidays & personal days.
• Retirement benefits and Employee Stock Purchase Plan.

Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Our lifelong learning philosophy means you’ll have access to a wealth of state‑of‑the‑art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the…