Customer Care Manager

Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

Walnut, CA USA
Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As a Customer Care Manager, you’ll be part of our Nelson Stud Welding, Engineered Fastening team working as an on-site employee. You’ll get to:

• Responsible for leading and overseeing the day-to-day functional operations of five regional distribution centers under the direction of the Regional Sales Manager.
• Must be a great leader, be willing to wear multiple hats, like working in a fast-paced environment and not afraid to get their hands dirty.
• Develop processes and procedures for regional customer care activities.
• Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines.
• Handle effectively the expediting of customer and inventory orders.
• Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines.
• Distribution responsibilities such as negotiating freight rates and managing inventory
• Analyze, administer, and order inventory for the regional locations.
• Administration of the regional rental fleet.
• Process customer returns, requests for credit, and resolving credit problems.
• Maintain prompt communication with customers and company personnel.
• Coordinate with outside vendors for services, price, delivery, and the issuance of purchase orders.
• Administer and analyze daily cycle counting.
• Supervise the regional warehouse operations teams and assist with training personnel.

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor’s Degree Preferred, or equivalent combination of education & experience.
• 4 years of Management and/or Inside Sales related experience and/or training.
• Experience in Construction, Fasteners, or Welding industries will be helpful for this position.
• Strong Leadership Capabilities.

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow:
  Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn:
  Have access to a wealth of learning resources, including our digital learning portal.
• Belong:
  Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back:
  Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, do