Team Captain; Cafe

Essential Functions/Responsibilities:

The Team Captain, in close partnership with the General Manager (GM) and Area General Manager, is responsible for the local experience in the coffee shop, as well as maintaining a cohesive, efficient and positive store environment. The Team Captain ensures that teammates are in the right place, doing the right things at the right time, to provide the local with a genuine daily escape.

Assisting the GM in building a cohesive, efficient and stable team, the Team Captain acts as manager on duty in the absence of the GM. With keen awareness of the store’s financial performance the Team Captain drives the efficiency and recognition in the store to maximize and meet sales targets & average customer spend. The Team Captain understands & role models the Steps of Service, trains and directs the team to perform consistently.

Positioning:
The Team Captain is typically positioned behind the bar working alongside the team, frequently working on the POS station whilst overseeing the coffee shop as a whole, to ensure locals are receiving excellent & fast service, and that the store is clean.

• Keen eye for detail; watches over the store, sees locals’ needs, benches that need cleaning, a wobbly table, plates needed for clearing, etc., and directs the team accordingly.
• In a busy environment, the Team Captain is all hands on deck and pitches in.
• Keeps the team motivated, engaged and busy during busy & down time; delegates to ensure all locals are serviced and all tasks are completed.
• Supports the GM or Area GM in achieving efficient scheduling of all line team members while on shift, proactively sending people home early if the store is quiet.
• Leads by example and reflects the company’s competencies & behaviors at all times.
• Responsible for overseeing waste management & inventory within their coffee shop.
• Provides feedback to GM or Area GM in their absence at end of day so adjustments can be made, e.g., staffing opportunities, product needs/waste, customer requests or issues.
• Assists in onboarding and development of new team members and has a clear understanding of what good looks like in store.
• Works closely with the GM or Area GM to ensure teammates are performing to expectations at all times, creating action plans to address performance needs.

• Drives sales in the coffee shop, ensuring aces in places and constantly upselling.
• Is a peer, coach and mentor; develops teams to continuously improve performance & reach goals.
• Provides regular feedback on team performance to GM or Area GM.

• Helps to develop a cohesive team and encourages the vision and culture of Bluestone Lane, working together toward common goals across the store.
• Assists as needed in ordering appropriate stock levels.
• Reports any issues with suppliers in a timely manner to the GM or Area GM.
• Follows implemented systems to avoid wastage of food and beverage product.
• Ensures proper measures are in place to achieve correct handling of food and beverage to retain freshness and quality.
• Maintains accurate product knowledge and ensures all team members follow specifications, especially adhering to portion control in line with appropriate costing for a dish or beverage to avoid wastage.

• First point of contact for locals, displaying Aussie optimism and energy.
• Communicates and interacts with locals using clear and enthusiastic words, tone of voice and body language, making locals feel appreciated and valued.
• Sets tone in store – brings energy in everything.
• Builds strong connections with locals, learns names and creates a personal connection to build repeat business and create a daily escape.
• Understands locals’ community and is aware of trends and competition in the area.
• Participates in projects to increase average check, daily sales, and operational profitability while developing a loyal local base.

• Regularly comes around the bar (average of once every 15–20 minutes) to clean and restock condiment stations, clear and wipe down tables & counters.
• Supports cleaning schedule management on a daily, weekly and monthly basis, ensuring deep cleans are performed regularly and maintaining an…