Client Service Representative Supervisor

Job Details

Location:

Walpole, MA 02081
Position Type:
Full Time

Salary Range: $29.00 - $34.00 Hourly

Tufts VETS is seeking a strong, service-driven leader who sets the standard for professionalism, inspires and uplifts their team, and confidentially navigates difficult conversations with tact and respect. This individual leads with accountability, emotional intelligence, and a commitment to both team development and exceptional client care.

• Perform all duties and tasks required of a CSR.
• Motivate, inspire, and empower staff.
• Ensure optimal client care by providing clear expectations and direction for team members. Provide team members with coaching and training that are in line with hospital expectations.
• Monitor and give frequent feedback to staff to ensure they deliver hospitality and excellence in client service.
• Complete written annual evaluations and quarterly check-ins in accordance with hospital policies for all direct reports.
• Participate in recruitment and retention, including interviewing applicants for positions within the CSR department and managing onboarding/training for all new CSR team members.
• Oversee payroll for the CSR department including time clock review, pay adjustments, and PTO. Work required shift schedule including weekends and holiday coverage.
• Participate in callout and open shift coverage.
• Assist with form disciplinary actions when necessary/appropriate.
• Hold regular department meetings.

• High school diploma or equivalent

• Minimum of 3 year leadership or supervisory experience
• Minimum of 3 year working in the veterinary field
• Minimum of 5 years customer service experience

• Minimum of 18 years old
• Enjoys working with people and clients.
• Must have the ability to support and foster an environment of diversity, inclusion, collaboration, and empathy.
• Must have good interpersonal relationship and communication skills.
• Ability to multi-task in a fast-paced working environment.
• Can stay calm and efficient under pressure.
• Is detail oriented and reliable.
• Has a high commitment to providing exceptional patient/client care.
• Has excellent communication skills.
• Must be professional, approachable, and maintain a positive outlook.

• Physical Effort:
  Work requires lifting up to 20lbs, mopping of floors, vacuuming, general cleaning of the front desk area, lobby, exam rooms, and reception bathroom.
• Working Conditions:
  
  May be exposed to unpleasant odors, noises and animal feces.