Customer Service Engineer; Union - MR​/CT​/Western, CT or Brewster, NY

Location & Shift

Service area:
Central/Western, CT or Brewster, NY. Shift after onboarding training:
Mon – Fri, mid‑late shift.

• Service imaging equipment in the Western CT / Brewster, NY area as a Customer Service Engineer.
• Install, service, maintain and modify Siemens imaging equipment at customer sites.
• Deliver timely repairs and provide operator training for optimal system performance, ensuring customer satisfaction.
• Manage financial performance in the territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Maintain company assets such as a company car, cell phone, computer, tools and inventory parts.
• Establish and maintain relationships with customers and peers, and perform necessary administrative duties accurately.

• Knowledge and experience performing service, preventive maintenance and modifications on medical imaging equipment at customer sites with minimal supervision.
• Ability to establish and maintain business relationships with customers and peers, and perform administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficiency in using tools and service test equipment.

• Minimum high school diploma, technical degree or equivalent experience.
• 1–2+ years of field service experience desired.
• Proficient in using tools and service test equipment; able to work individually and in a team.
• Strong customer service and communication skills.
• Ability to travel and serve in assigned geography; willingness to participate in on‑call rotation after training and certification.
• Valid driver’s license with good driving record; ability to drive day and night.
• Physical requirements:
  
  lifting up to 50 lbs, walking, ladder/stair climbing, bending, twisting, sitting, squatting, standing, high‑reach, fine grasp manipulation, good vision.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Siemens Healthineers is an Equal Opportunity and affirmative action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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