Operations Manager

** Description*
* ** The Best Teams are Created and Maintained Here.*
* At Bright View, the best teams are created and maintained here.  If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a Operations Manager. Can you picture yourself here?

** Here's what you'd do:*
* The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.

** You'd be responsible for:*
* 1. Process Improvement and Efficiency

+ Analyze current operational processes and workflows.

+ Identify areas for improvement and implement changes to increase efficiency.

+ Streamline processes to reduce costs, improve productivity and quality.

2. Team Leadership and Development

+ Manage and supervise staff, ensuring they are motivated and productive.

+ Provide training, development, and performance evaluations.

+ Foster a positive work environment and address team issues promptly.

3. Forecasting and Labor Management

+ Manage and execute weekly and monthly labor planner as directed by BM.

+ Monitor expenses and allocate resources efficiently.

+ Ensure the branch operates within its forecasted labor hours/ dollars/ percents to meet financial targets.

4. Procurement and Inventory Management

+ Ensure procurement of products is properly and effectively sourced from preferred vendor.

+ Manage inventory levels to meet demand without overstocking.

+ Collaborate with suppliers and vendors to ensure timely delivery of goods.

+ Facilitate equipment tracking, auditing, usage goals and preventative maintenance.

5. Safety, Compliance and Risk Management

+ Ensure that operations comply with industry regulations and company safety standards.

+ Identify potential risks and implement strategies to mitigate them.

+ Ensure execution of all standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance, etc.)

+ Conduct audits and ensure documentation is maintained properly.

6. Reporting and Performance Metrics

+ Monitor key performance indicators (KPIs) to track operational performance.

+ Report operational progress and challenges to Branch Manager daily.

+ Use data to inform decision-making and drive continuous improvement; use of company systems and tools - Bright Path, Power BI, Leadr, Field Management Systems, Estimating (CPQ).

7. Customer Service, Satisfaction and Jobsite Quality

+ Ensure that operations support excellent customer service and jobsite quality.

+ Address any operational issues that impact customer satisfaction.

+ Implement processes to improve customer experience.

8. Project Management

+ Lead or contribute to operational projects aimed at improving the business.

+ Coordinate teams in the branch to achieve branch growth and operational goals.

+ Ensure client's work is delivered on time, within scope, and within forecast.

9. Resource Planning

+ Oversee the allocation of resources, including staffing, equipment, and technology.

+ Forecast operational needs and plan for future resource requirements.

+ Ensure that the company has the capacity to meet operational demands.

10. Collaboration and Communication

+ Serve as a bridge between various branch departments (Office Admin, Operations, Sales, Acct Mgmt. etc.) to ensure smooth operations.

+ Communicate and execute operational excellence strategies through partnership with the Director of Operations.

+ Collaborate with external partners, such as vendors and clients, to optimize operations.

** You might be a good fit if you have:*
* + 2 or 4 year degree in a landscape or business-related field or equivalent experience in a similar service industry

+ Minimum 7 years in construction or landscaping industry

+ Minimum 2-3 years of management experience within the landscape or service industry

+ Qualified Applicator License (Pesticide or Fertilizer) preferred

+ Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook, FSM, Bright Path, MFP/WAR calls

+

Experience with mobile applications and software including but not limited to, retrieving email from a mobile device, accessing, and using mobile applications, taking, and sharing pictures

+ Demonstrates ability to function successfully in a fast paced and ever-changing work environment

+ Bilingual in English and Spanish preferred

+ Effective written and oral communication skills

+ Ability to create and foster a team-oriented environment

** Here's what to know about working here:*
* Here at Bright View, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design,…