Field Service Technician

Field Service Technician | Walsall, West Midlands (UK & Ireland travel) | £32,000–£36,000

Join Parsons, a specialist designer, manufacturer, installer and maintainer of fume & odour scrubbing equipment, working across a wide range of industries to deliver air pollution control solutions that genuinely matter to our customers' operations.

We're looking for a
Field Service Technician
to keep our customers' gas scrubbing equipment running safely, reliably and to the high standards Parsons is known for. This is very much an out-in-the-field role — you'll be the professional face of Parsons on customer sites across the UK and Ireland, planning and delivering preventative maintenance, and being the first response when something needs urgent attention. You'll also get involved in supporting new installations and, from time to time, working alongside our production team back at the factory.

• Planning and coordinating the service schedule, liaising directly with customer sites and arranging materials ahead of each visit
• Carrying out planned preventative maintenance to Parsons standards, completing accurate documentation and recommending repairs or upgrades
• Responding to emergency breakdowns, diagnosing faults on the spot and aiming for a first-time fix, escalating for permanent corrective action where needed
• Spotting recurring fault patterns and feeding improvement opportunities back into the business
• Supporting the installation and commissioning of new equipment, and lending a hand with manufacture and fabrication when required

• BTEC Level 3, HNC, HND or equivalent in a relevant engineering discipline
• Proven experience in a field-based maintenance or service technician role
• Strong mechanical and electrical fault-finding and diagnostic skills
• Comfortable working independently, managing your own time and priorities on customer sites
• A professional, customer-focused approach — confident representing Parsons on site
• A full UK driving licence

Experience in any of the following would also be well regarded: gas scrubbing, air treatment or chemical dosing equipment, electronic control systems and instrumentation, technical service documentation and standard IT tools, RAMS preparation, safe chemical handling, or a background in an industrial or manufacturing environment.

Training is provided where not already held, including working at height, confined space entry, and forklift/scissor lift/cherry picker (IPAF).

This is a regional role based out of our Walsall office and workshop, with regular travel to customer sites across the UK and Ireland (company vehicle provided, overnight stays may occasionally be required).