Clerk IV - Waltham

Job Description

Clerk IV – Greater Waltham ) – Administrative Services

The Department of Children and Families is seeking a Clerk IV who will provide administrative support to a large number of professional staff and is committed to upholding the department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment.

• Utilize Microsoft Office Applications – Word and Excel – with accuracy.
• Perform accurate typing, word processing and data entry.
• Maintain the case archive process for the area office, including filing, records management, archive submissions and archive requests.
• Track the data drive information used in case assignments and personnel management.
• Perform area office closed records processing.
• Serve as a receptionist: greet clients and visitors, answer telephone calls, and refer clients and visitors to appropriate department staff when needed.
• Provide administrative/clerical support and projects as assigned.
• Provide routine information concerning agency office locations, programs and services.
• Assist with processing mail and fax as necessary.
• Maintain filing system.
• Assist staff by entering information into the Family Net system, including Family Net searches.
• Assist social workers with Mass Health insurance claims.
• Manage personal needs accounts on the area office level of Social Security and Title II payments.
• Assist in the support of the Director of Area as needed.

• Demonstrated ability in Microsoft Office Applications – Word, Excel and Access Family Net, etc.
• Competency to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum.
• Capacity to plan, organize and carry through on office events.
• Inclination to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Proven ability to organize and maintain filing systems.

Applicants must have at least (A) three years of full‑time, or equivalent part‑time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:

• I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
• III. A diploma for completion of a one‑year, full‑time, or equivalent part‑time, program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
• IV. A diploma for completion of a two‑year, full‑time, or equivalent part‑time, program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.

* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

United States – Massachusetts – Waltham – 157 Overland Road

Full‑time, Day shift.

Yearly: $52,269.10 – $69,313.40

We are an Equal Opportunity / affirmative action employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.