Administrative Support

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Utilize Microsoft Office Applications - Word and Excel - with accuracy.
• Perform accurate typing, word processing and data entry.
• Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests.
• Track the data drive information used in case assignments and personnel management.
• Perform Area Office closed records processing.
• Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed.
• Provide administrative /clerical support and projects as assigned.
• Provide routine information concerning agency office locations, programs and services.
• Assist with processing mail and fax as necessary.
• Maintain filing system.
• Assist staff by entering information into the Family Net system including Family Net searches.
• Assist social workers with Mass Health insurance claims.
• Manage personal needs accounts on the area office level of Social Security and Title II payments.
• Assist in the support of Director of Area as needed.

• Must have experience as a receptionist. Required
• Prior experience answering phones, greeting/directing visitors. Required
• Experience using a computer with Word, Excel. Required
• Must be able to start ASAP after completing client iCORI. Required