NE Administrative Operations & Support Manager

Yoh presents an excellent long-term Administrative Operations & Support Manager opportunity with a trusted client located in Waltham, MA.

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This individual will be responsible for supporting Yoh and Client project initiatives. It is expected that this individual will have a 90% onsite presence.

The Admin Operations & Support Assoc. will function in the capacity of an onsite Yoh representative, to include assistance with resources, employees, and to ensure daily continuity of business and operation. Initial training and instruction will be provided by existing Yoh management and Yoh Sr. Management.

It is expected that the Admin Operation & Support Assoc. will support the current Yoh Manager, and while gaining, fostering the client relationship become familiar with the Yoh onboarding process, site training requirements, and the daily operations of the Yoh staff.

This individual will be responsible for:

• Maintaining Yoh email distribution list(s).
• Updating and enhancing the Yoh open positions spreadsheet.
• Updating the monthly changes spreadsheet.
• Maintaining the Yoh Recognition Awards program at our client site.
• The AO & S Mgr. will be responsible for maintaining the absence (Discretionary Leave, FMLA, and absence Spreadsheet).

The AO & S Mgr. will be responsible for communications within the organizational structure of our client, and have some limited responsibility to other sites and departments which contain Yoh employees.

This individual will have the responsibility to liaison between Yoh D&Z and our employees as it relates to creating Better Net Tickets, & Yoh Portal Issues, and working out employee concerns with Yoh PA office management.

This individual will be responsible for informing Yoh Management of any escalatory situations within the Yoh organization and our it’s employees.

The Yoh AO & S Mgr. will function as liaison to all departments in respect to Yoh candidates and open positions. This requires keeping spreadsheets up to date and potentially in a state of presentation ready as requested by the client.

The goal of this presentation is to provide a weekly (as necessary & dependent upon openings) but on a proactive basis.

In theory, we should keep the client up to date so that they don’t need to ask for information because we proactively provide it to them.

This individual will have a strong and collaborative work ethic, be results oriented and demonstrate a focus on achieving (business) results.

The AO & S Mgr. will have strong written and oral communication skills, with demonstrated experience managing multiple communications. Progressively onsite and presenting / representing the Yoh business function.

Financial responsibility will be minimal within this position; however, they may have exposure to sensitive information and understand that the information is to remain confidential.

Facilitate meetings through issuance of meeting agendas. Track and follow up on action items and determine what action items need to be addressed.

The AO & S Mgr. will have excellent knowledge in all aspects of MS Office including MS Project, Excel, Sharepoint and MS Teams.

This individual supports and within time take over the new Yoh employee program:

• Setting up and scheduling new candidates for Meet and Greet sessions.
• Providing feedback to the Yoh recruiters.
• Liaison information between our team and the client.

This…