Professional Services Consultant

Professional Services Consultant

Are you a driven compensation professional looking to expand your career within an innovative, fast-growing company? Would you be excited to evolve your skills and knowledge about the field of compensation management?  is looking to add an energetic, self-motivated Professional Services Consultant to our Professional Services team!

We are the leading consumer and enterprise resource for compensation data, software, consulting, and education. For over 25 years, we have not only helped people understand their worth – we've also helped organizations attract and retain top talent by enabling smarter pay decisions. Today,  serves more than 8,000 customers and millions of consumers each year by connecting them with critical pay, benefits, and career data, technology, and resources.

We are recognized by leading industry analysts as having the most innovative software platform in our space.

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As a  Professional Services Consultant, you will perform product implementations for new customers as well as support existing customers in the use of the Comp Analyst software. This is a consultative role focused on providing system-related solutions that ensure the success of our customers. Requires detail orientation, creativity with a solutions-oriented customer-success focus, project management capabilities, systems comprehension, and the ability to use Microsoft Excel in managing large data sets.

• This position is located out of our Headquarters office located in Waltham, MA.
• Career pathing & growth opportunities
• Base Salary Range: $70,000-$80,000 plus quarterly bonus potential

• On-board new customers, identify and implement creative solutions to non-standard customer requirements.
• Responsible for maintaining client relationships post-implementation through ongoing service.
• Provide ongoing product support to our customers, and support their internal compensation projects.
• Develop rapport and credibility with Clients and Internal Partners.
• Document client business processes and software system configurations.
• Conduct meetings between  representatives and customer contacts.
• Collaborate with Product Management and Technology teams to develop solutions for customers.
• Facilitate user acceptance testing.
• Achieve the goals, milestones, and deliverables agreed to with your customers.
• Develop standard processes and procedures to scale recurring initiatives.
• Diagnose and solve technical issues related to the software application.
• Ensure client satisfaction and product/service adoption.

• Intrinsic self-starter and problem solver
• Bachelor's Degree or demonstrated relevant experience
• 0 - 2 years in customer-facing consultative role
• Ability to collaborate across multiple functions in serving the needs of customers
• Strong customer service, communication, and writing skills
• Understanding of how relational databases function
• Experience as a Compensation Analyst a plus

• 10 paid holidays and generous paid vacation time
• Cell phone reimbursement
• Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage
• 401K with 6% Company match
• Free on-site lunch, snacks, and drinks

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.

Perfect your Pay. Inspire an Impact. Drive a Difference.

At , we know your worth - Apply today to explore opportunities to join our team!